About the Company

At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is not half as glamorous as the outside world may think: it's all about data quality. The success of any AI application today relies on the quality of a model's training data, which is often the most costly and time-consuming step in getting products to market.

As ex-computer scientists, physicists, and quants, we experienced firsthand how the lack of tools to prepare quality training data was impeding the progress of building AI. AI today resembles the early days of computing or the internet, where the potential of the technology is clear, but the tools and processes are still primitive. This is why we started Encord.

We are a talented and ambitious team of 75+, working at the cutting edge of computer vision and deep learning, backed by top investors, including CRV and Y Combinator. Our team includes leading industry executives like Luc Vincent, former VP of AI at Meta, and other top Bay Area leaders in AI. We are one of the fastest-growing companies in our space and consistently rated as the best tool in the market by our customers. We have big plans ahead and are looking for a rockstar Machine Learning Solutions Engineer to join us in building our Product team.

About the Role

Job Title: Solutions Engineer
Location: London
Employment Type: Full-time
Department: Product
Work Model: Hybrid

Responsibilities

• Support technical customer onboarding, including running technical sessions and importing/exporting data and labels into/out of our platform.
• Build scripts and tools to quickly respond to pressing customer feature requests.
• Support the product and engineering team in converting point solutions into production-grade features available in the main platform.
• Serve as the face of our engineering team with customers and prospects.
• Collaborate with commercial teams during the entire customer lifecycle and support deal-making with technical knowledge.
• Work with the Sales & ML team to prepare and set up product demos.

Qualifications

• 1+ years of experience; previous experience as a Solutions Engineer is a plus.
• Good understanding of using Python SDKs, APIs, SQL, and cloud integrations.
• High attention to detail with a customer-first approach.
• A hacker mindset to solve customer problems quickly and efficiently.
• Ability to estimate the scope of bug fixes and help debug code based on stack traces from customers.
• Deal-driven attitude with the ability to work well under pressure.
• Previous experience in a fast-paced B2B startup is beneficial.

Benefits

• Competitive salary, commission, and equity in a hyper-growth business.
• Strong in-person culture: most of our team is in the office 3+ days a week.
• Opportunities for growth in a rapidly expanding company.
• 25 days annual leave a year plus public holidays.

Encord offers a unique opportunity to be part of a startup with a clear mission and vision. You will explore and build services for enterprise AI use cases across various industry verticals such as healthcare, surveillance, retail, and agriculture. Our work is at the cutting edge of computer vision and deep learning, including solving unsolved problems within those fields.