Alcatraz is transforming the way people enter buildings and access secure areas by providing facial authentication solutions that leverage artificial intelligence and machine learning to make access control systems frictionless AND more secure. Using a person’s face as their credential, Fortune 2000 companies choose Alcatraz’s technology to enable autonomous access control, alert and detect tailgating incidents, as well as provide actionable information to change behaviors, and we deliver multi factor authentication at the speed of single factor, all while protecting the privacy of employees. Our solution is designed to be easy-to-implement and use reducing the administrative burden of enrollment and management. It works natively with virtually all access control systems, and provides seamless integration with leading systems if you need to create new levels of analytics, reporting, and alerting to meet specific requirements. Alcatraz AI leverages the world's number 1 rated facial recognition algorithm to reduce friction and strengthen security so enterprises can better prevent breaches, ensure regulatory compliance, and maintain business continuity.
Alcatraz is transforming the way people enter buildings and access secure areas by providing facial authentication solutions that leverage artificial intelligence and machine learning to make access control systems frictionless AND more secure. Using a person’s face as their credential, Fortune 2000 companies choose Alcatraz’s technology to enable autonomous access control, alert and detect tailgating incidents, as well as provide actionable information to change behaviors, and we deliver multi factor authentication at the speed of single factor, all while protecting the privacy of employees. Our solution is designed to be easy-to-implement and use reducing the administrative burden of enrollment and management. It works natively with virtually all access control systems, and provides seamless integration with leading systems if you need to create new levels of analytics, reporting, and alerting to meet specific requirements. Alcatraz AI leverages the world's number 1 rated facial recognition algorithm to reduce friction and strengthen security so enterprises can better prevent breaches, ensure regulatory compliance, and maintain business continuity.
Product: AI-powered facial authentication devices (Rock / Rock X) and access control software
Key features: Tailgating detection, 3D liveness, integrates with existing access control systems
Recent funding: $25M Series A (Sep 2022, led by Almaz Capital)
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Company Overview
Problem Domain
Physical access control and enterprise security using biometric/AI-based authentication
Founded
2016
Industry
Technology, Information and Internet
Funding Track Record
Series A- 2022-09-13
$25M
Round included participation from EBRD, Silverline, Endeavor Catalyst, Golden Seeds and others
Early rounds / Seed / Angel- 2019
$~6M
Early funding (~2019) from investors including Hardware Club, Ray Stata, JCI Ventures, Ruvento Ventures and Hemi Ventures
Investor Signal
“Has institutional backers including Almaz Capital and participation from development finance and venture firms (e.g., EBRD, Silverline, Endeavor Catalyst) indicating institutional investor interest”
Founders
What we do
Join the Team
Solutions Engineer
RemoteCity Of London, England, GB
Remote • City Of London, England, GB
Position: Solutions Engineer
Reports to: VP Customer Success
Location: Remote
Job Description
Unlock your future with Alcatraz!
Alcatraz is looking for a Solutions Engineer to serve as a technical partner to our Sales, Customer Success, and Operations teams. This role bridges the gap between customer needs and our full-stack hardware and software solutions, helping customers understand how our technology works, how it fits into their environment, and how to deploy it successfully.
The ideal candidate is technically deep, customer-focused, and comfortable operating in pre-sales, onboarding, and pilot/deployment scenarios. You enjoy explaining complex systems clearly, collaborating cross-functionally, and ensuring customer success.
Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.
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Responsibilities
Partner closely with the Sales team to support key accounts with pre-sales activities, including technical discovery, architecture discussions, product demonstrations, and responses to technical questions.
Act as a trusted technical advisor to prospects and customers, helping them understand system capabilities, limitations, integration points, and deployment best practices.
Assist with solution design and implementation planning, including system architecture, network requirements, and integration with third-party systems such as access control, SSO, and video management.
Support pilots and customer onboarding by providing deployment guidance, configuration recommendations, and best-practice training to installers and end users. Sessions may be performed remotely or onsite.
Act as a technical escalation point during onboarding and early deployments, working cross-functionally with Support, Product, and Engineering as needed.
Serve as a technical liaison between Sales, Product, Engineering, and Customer Support to ensure accurate expectations are set and smoothly handed off post-pilot.
Provide feedback to Product and Engineering teams based on customer interactions to improve product usability, documentation, and deployment workflows.
Contribute to and maintain technical documentation, solution guides, and Knowledge Base content used by Sales, Support, and customers.
Travel to customer sites as required to support pilots, onboarding, training, and critical deployments.
Success in this role is measured by smooth deployments, pilot conversion rates, and reduced post-deployment support tickets.
Qualifications
Bachelor’s Degree preferred, or equivalent combination of education, training, and experience in a technical field.
Minimum five years of experience in an applications engineering, solutions engineering, or similar customer-facing technical role.
Strong customer-facing communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
Proven experience supporting pre-sales or onboarding activities, including demos, pilots, or technical evaluations.
Strong hands-on experience designing, deploying, and supporting enterprise hardware and software systems in customer environments.
Solid understanding of Windows systems, networking fundamentals (switches, routers, TCP/IP), and troubleshooting tools.
Experience working with CRM or sales-support tools such as HubSpot, Salesforce, or similar platforms, as well as enterprise tools such as Jira and Confluence.
Experience installing, configuring, or supporting physical access control systems and related security technologies such as video management systems.
Familiarity with enterprise IT concepts such as authentication, certificates, encryption, and secure communications (e.g., 802.1x, PKI, TLS).
About Alcatraz
Excellent written and verbal communication skills are required.
We’re an award-winning Series A startup backed by Silicon Valley VCs and some of the largest security companies in the world. We are disrupting the $70B access control industry through facial authentication and artificial intelligence. Our product is a frictionless and secure physical access control platform built with our proprietary full-stack software and hardware that integrates into the existing security infrastructure in corporations. Enterprises choose us to modernize their
infrastructure and deliver a touchless and secure solution for their employees.
Why You Should Join Alcatraz
Alcatraz offers a great solution that IS the next generation of physical security access control that our customers love!
Alcatraz is a high-profile startup with great market momentum and enormous potential.
Alcatraz hires builders, makers, brewers, and bakers. If you enjoy creating, you’ll love working with us.
Alcatraz is an equal opportunity employer.
Agencies
We are not accepting resumes from Agencies for this role.
