At Loop, we make returns beautiful. We enable Shopify's top brands to create powerful, automated post-purchase experiences that lower costs, reduce refunds, and increase customer loyalty and delight. We’re growing fast and building a company we’re proud of. Growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

As a Solutions Engineer, you will work closely with prospective and existing merchants to explain the technologies, systems, and processes that power Loop and to deeply understand each merchant’s needs, pain points, and technical capabilities. Then you will partner with our Sales, Onboarding, and Merchant Success teams to ensure that new merchants are able to launch quickly and smoothly with Loop.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled similar challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, you are welcome to join us from any location in the US or select C anadian provinces (Ontario or British Columbia).

What You’ll Do:

• Become an expert on Loop’s platform, ecosystem, and integrations, staying up to date on the latest builds.
• Provide technical support to our current Sales, Post Sales and Partner teams through channels like Slack, in-person and virtual meetings, and shared documentation.
• Vet and close deals from a technical requirements perspective, collaborating with Sales, development partners, and agencies.
• Create customized product demos and proofs-of-concept—including front-end configurations—and present these solutions to internal and external audiences.

Your Experience:

$119,340 - $179,010 a year

This position is also eligible for an annual commission expected to be in the $21,060 to $31,590 range.

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.

The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.

The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.

Great humans deserve great benefits! At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

Loop Story

In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.

We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.

We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faste r here in a shorter amount of time - we'll give you space and trust you to fill it.

Learn more about us here: https://loopreturns.com/careers .

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