Solutions Engineer

Location: Remote U.S.

UserGems is an AI platform that helps sales and marketing teams double their pipeline impact with the same team.

Our AI agent (Gem-E) captures buying signals and your CRM data to identify who to target, when, and why, drafting highly personalized and impactful outreach that results in higher conversion.

UserGems has generated $4 Billion in pipeline and over $950 Million in revenue for hundreds of start-ups and public companies. Companies like Mimecast, UserTesting, SAP LeanIX see more than 15X ROI in closed won revenue from UserGems.

We are looking for a Solutions Engineer to own the technical win in every deal. This is a founding role- you’ll be the first dedicated SE and have an outsized impact on how we sell and win.

You’ll run end-to-end proof of concepts, build data-driven use cases that prove ROI in our prospects’ own numbers, and maintain a world-class demo environment.

This is a high-impact, high-visibility role for someone who is equal parts strategist, analyst, and technical advisor—and wants to be directly rewarded when we win.

As a Solutions Engineer:

• You will own the entire POC process—scoping, configuring, executing, and closing technical evaluations that win the deal
• You will build and maintain our demo environment with real-world data scenarios, coordinating tightly with Product on feature gaps, technical issues, and roadmap needs
• You’ll analyze prospect data to create custom use cases and proof-of-value stories that quantify the revenue impact of UserGems—in their own numbers
• You’ll partner with AEs on deal strategy, serving as the technical voice in every sales cycle and helping shape discovery, qualify technical fit, and build business cases that get deals over the line

How you’ll ramp:

…within your first week…

• You’ll get deep into the product, our demo environment, and the sales process end-to-end
• You’ll shadow AE calls and active POCs to see how deals move
• You’ll meet with Product and Engineering to understand the technical architecture and integration points

…day 30…

• You’ll run your first demos and POC kickoffs independently
• You’ll own the demo environment and have a plan for keeping it sharp
• You’re fluent in the product, our competition, and the most common technical objections

…day 60…

• You’ll be actively managing multiple POCs in parallel across the pipeline
• You’ll deliver your first custom data analysis and proof-of-value for a live deal
• You’ll start building the technical content library—battlecards, demo scripts, POC playbooks

…day 90…

• You’ll be an integral part of every deal strategy conversation, trusted by AEs to lead the technical win
• You’ll provide ongoing feedback to Product based on what you’re hearing in the field
• You’ll recommend ways to improve our POC process and demo experience based on what’s working and what isn’t

What you’ve accomplished so far:

• At least 3–5 years in a pre-sales, solutions engineering, solutions consulting, or adjacent technical role (technical customer success, sales/marketing operations, or implementation consulting all count)

Why you should join:

• You’ll be part of a fast-growing startup as it scales from 60 to 100 employees
• Customers love us! (see our Customers page and G2 Reviews)
• We’re a remote-first company with employees across the Americas and Europe
• We have Weekly Standups, virtual celebrations, and in-person off-sites around the world so that everyone stays connected
• We believe strongly in being customer-focused and data-driven in everything we do
• We value individual differences in the workforce and strive to make everyone feel welcomed and accepted, regardless of their skin color, gender or sexual orientation
• Health benefits & competitive salary

Compensation information— target OTE for this role is $185,000–$200,000 annually, with a 70/30 base/variable split.

Variable compensation is a hybrid of revenue-linked quota (tied to paired AE or team bookings) and MBO objectives (POC win rate, technical content, demo-to-close ratios), with uncapped accelerators above 110% attainment. Equity (stock options, 4-year vesting) included.

Final compensation package will be determined based on commensurate experience, qualifications, and demonstrated ability to perform in the role.