
Dimension Labs turns unstructured customer interactions (calls, chats, surveys, email, and social) into actionable insights for customer experience and data teams. It ingests, transforms, and…

Dimension Labs turns unstructured customer interactions (calls, chats, surveys, email, and social) into actionable insights for customer experience and data teams. It ingests, transforms, and…
What they do: Language-data platform that transforms unstructured conversational data into queryable dimensions and AI-driven signals for analytics and BI
Customers / use: Enterprise CX and contact center teams (examples: Dropbox, Concentrix)
Integrations: Integrates with Snowflake, Databricks, and common BI tools
Security / compliance: Enterprise controls including SOC2 and ISO 2701
Founded: 2022
Unstructured conversational data/voice-of-customer analytics for enterprise analytics stacks
2022
Data and Analytics
Multiple funding rounds reported by public databases; investors listed across profiles include Elkstone Capital Partners and Navigate Ventures
“Has institutional investor participation (investors reported include 1745 Ventures, Collective Capital Ventures, Elkstone Capital Partners, Florida Funders, Navigate Ventures, Runa Capital, Team Ignite Ventures, True Equity, ff Venture Capital)”
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Company Description
Dimension Labs delivers Causal Intelligence for the enterprise: connecting unstructured customer conversations to business outcomes with statistical proof. Our Meaning Layer transforms calls, chats, tickets, and surveys into structured, queryable Dimensions that join with your financial data and flow into Snowflake, Databricks, and your existing BI stack. The result: retention, product, and executive teams stop asking why their metrics moved and start knowing — with evidence, dollar amounts, and specific drivers traced back to source conversations. Trusted by the world's largest organizations including Travelers, Concentrix, American Red Cross, and the NBA
Role Description
We're looking for someone who has been crushing it and is looking for something new because they want to grow their career. We can kick up your title, but you'll quickly learn that doesn't matter much here. The opportunity isn't about the title it's about having the full latitude to apply your drive and ambition by having a seat at the table. We don't hire "order taker" roles. Everyone contributes, makes sales calls, supports customers, drives the product forward. That's how we run GTM. If that type of environment gets you excited keep reading.
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