Captur

Captur is a quality control automation platform that helps supply chains reduce the risk of churn as they scale. By using visual AI to verify compliance in real-time, Captur ensures every operation meets the highest standards. Founded by Charlotte Bax in 2021, Captur has been deployed in companies across the micro-mobility, delivery and vehicle inspection space within the US, European and APAC markets.

captur.ai

Captur

captur.ai

HQGB

Team Size36

Open Jobs5

Total Funding-

Latest FundraiseUnknown

TL;DR

What they do: On-device visual-AI SDK and API for real-time image validation and compliance

Primary use cases: Proof-of-delivery, micromobility parking, vehicle inspection, returns/resale

Founded / HQ: Founded in London (founder: Charlotte Bax)

Recent funding: Seed round Oct 2023 (lead: Sure Valley Ventures)

Security/compliance: SOC 2 Type 1 and SOC 2 Type 2 milestones reported

Company Overview

Problem Domain

Operational compliance, quality control and proof-of-action (e.g., proof-of-delivery, vehicle/micromobility inspections).

Industry

Software Development

Funding Track Record

Seed- October 2023

£2.2M (reported)

Reported participation from MMC Ventures and Ascension Ventures; reported total raised brought to ~£3.5M

Investor Signal

“Has participation from VC firms including Sure Valley Ventures, MMC Ventures and Ascension Ventures”

Founders

What we do

TL;DR

Company Overview

Funding Track Record

Founders

What we do

Captur

captur.ai

Captur

captur.ai

HQGB

Team Size36

Open Jobs5

Total Funding-

Latest FundraiseUnknown

TL;DR

What they do: On-device visual-AI SDK and API for real-time image validation and compliance

Primary use cases: Proof-of-delivery, micromobility parking, vehicle inspection, returns/resale

Founded / HQ: Founded in London (founder: Charlotte Bax)

Recent funding: Seed round Oct 2023 (lead: Sure Valley Ventures)

Security/compliance: SOC 2 Type 1 and SOC 2 Type 2 milestones reported

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Glyphic AI	🇬🇧GB	—	-
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incident.io	🇺🇸US	Software	$34M

Company Overview

Problem Domain

Operational compliance, quality control and proof-of-action (e.g., proof-of-delivery, vehicle/micromobility inspections).

Industry

Software Development

Funding Track Record

Seed- October 2023

£2.2M (reported)

Reported participation from MMC Ventures and Ascension Ventures; reported total raised brought to ~£3.5M

Investor Signal

“Has participation from VC firms including Sure Valley Ventures, MMC Ventures and Ascension Ventures”

Founders

What we do

Related Companies

Company	HQ	Industry	Total Funding
Glyphic AI	🇬🇧GB	—	-
Langdock	🇩🇪DE	Data and AnalyticsDeepTechInformation TechnologySoftware	-
Caplena	🇨🇭CH	Software	-
Alcatraz	🇺🇸US	Data and AnalyticsDeepTechHardwareInformation TechnologySecuritySoftware	-
incident.io	🇺🇸US	Software	$34M

Join the Team

Solutions Engineer

HybridLondon Area, GB

Hybrid • London Area, GB

Captur helps software understand real world scenes in real-time with an SDK for flexible, on-demand visual recognition. We’re a small, rapidly scaling team backed by top-tier investors; we recently closed a $6M seed round to accelerate product and go-to-market growth. We are global leaders in edge ML and have validated +150M images on-device for enterprise customers such as Lime. Next, expanding as a horizontal platform across use cases that require real-time speed, high volume and coverage across a wide range of mobile devices.

Role Snapshot

You’ll be the technical authority customers speak to when integrating our SDK. Your day will include live debug sessions, ticket triage, onboarding calls, running demos on technical sales calls and sharpening our release and onboarding playbooks. You’ll help the business move faster by reducing engineering context-switching and by making sure problems are reproduced, scoped and prioritised correctly. This is a hands-on, customer-facing, technical role — ideal for someone with mobile/SDK experience who likes to unblock teams and customers. You’ll report to the Head of Mobile and work closely with our Account Executives and Customer Success Managers based in New York.

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Key Responsibilities

Customer onboarding & enablement

Run and own technical onboarding for new customers: integration documentation, sample apps and hands-on sessions with client engineers
Answer onboarding questions, reduce integration time and produce clear how-tos for common problems

Technical triage & bug management

Triage SDK-related issues raised by clients: reproduce where possible, identify root causes and create clear, prioritised tickets for Engineering (with logs, repro steps and impact)
Maintain a triage pipeline and SLA for first response and repro

Release & version management

Own release communications for customers: versioning notes, migration guidance, and rollout coordination
Track post-release health metrics and gather client feedback after new SDK releases

Monitoring & incident investigation

Use Datadog to monitor SDK health, investigate spikes, de-duplicate low-signal crash reports and escalate real issues with clear repro and impact
Create one-page troubleshooting guides for the most common integration and crash issues
Own alert rules and keep Datadog dashboard current

Documentation & process

Create and maintain onboarding docs, troubleshooting guides and sample apps
Formalise bug-reporting templates and the developer-facing ticket format so Engineering gets actionable tickets

Cross-functional feedback loop

Act as the technical point of contact for CS and Sales; feed product/engineering with customer requests, usability issues and feature ideas
Participate in later-stage sales calls as the technical voice; you won’t carry a quota or own contracting

Continuous improvement

Proactively suggest improvements to the SDK, onboarding flow and monitoring to reduce churn and integration time
Run periodic “integration health” reviews with customers and internal stakeholders

What Success Looks Like (First 3 Months)

30 Days: Learn and connect

Get familiar with internal processes, crash reporting and monitoring (Datadog)
Meet key customers and document current onboarding pain points
Shadow onboarding sessions and support one live onboarding with Engineering

60 Days: Own triage and onboarding

Be the technical point of contact for existing clients; respond to incoming tickets with clear repro steps and prioritisation
Deliver a formalised bug reporting and triage process (template + SLAs)
Confidently answer day-one onboarding questions from new customers

90 Days: Stabilise & improve

Scope and agree release technologies and process ahead of the SDK revamp
Proactively drive iterative improvements in onboarding and release management (playbooks, sample apps, troubleshooting guides)
Demonstrate reduced engineering interruptions (e.g., fewer context-switch tickets, higher-quality tickets)

Example Success Metrics: Median time-to-first-response for customer technical tickets, median integration time, customer satisfaction on onboarding

Core Requirements

Strong customer-facing skills - you have experience with enterprise pre-sales / technical sales support (joining sales calls, scoping proof of concepts, managing integrations) and can run technical calls with client engineers and commercial teams
Experience with CI/release tools, package managers (CocoaPods, Swift Package Manager, Maven, npm) and clean versioning/migrations
Experience using crash/monitoring tools (Datadog, Sentry, Crashlytics or similar)
Practical knowledge of networking/auth/API interactions common in mobile SDK integrations
Experience with native mobile development (Kotlin or Swift)
Comfortable debugging mobile issues and reading logs — able to reproduce simple issues locally or via sample apps
Solid ticketing discipline: able to write clear bug reports with repro steps, impact, logs and prioritisation
Based in the UK (London preferred) and able to work from our London office at least 1 day per week on an ongoing basis

Built or maintained SDKs used by external developers
Familiarity with common Computer Vision pipelines and ML Ops basics for mobile development
Exposure to Datadog dashboards and metrics instrumentation best-practices
Able to work from our London office 3 days per week during the first 3 months to speed up pairing and knowledge transfer