About the Role

• Job Title: Solutions Engineer
• Location: Remote – Poland
• Employment Type: Full-time
• Department: Customer Success

Responsibilities

• Be a bridge between business and technology by diving deep into business needs, understanding processes, finding improvement opportunities, and translating them into impactful solutions.
• Become the Zowie AI product expert, capable of finding non-obvious ways of achieving customers' objectives.
• Lead advanced product configuration as well as customer onboarding and implementation projects.
• Work with customers’ technical teams to implement dedicated integrations with their systems.
• Collaborate with our Customer Success Team to improve Zowie’s business value to existing customers.

Qualifications

• A customer-first attitude.
• Great communication skills to understand customer needs deeply and explain complex technical issues in simple terms.
• Proven experience in business processing mapping and working with senior stakeholders in large organizations.
• Ability to write accurate data retrieval and mapping JS scripts.
• Great problem-solving skills.
• Well organized with solid project management skills.
• High proficiency in English (both spoken and written).
• Excitement about the power of AI tools.
• High degree of ownership and autonomy.

Preferred Skills

• Experience working with APIs (REST, GraphQL, SOAP web services, etc.).
• Data analysis skills.
• Experience working with low-code platforms or in a SaaS environment.

Company Culture

• Ambitious and innovative; we never settle and always look for better ways of doing things.
• Like a sports team; we take ownership of our work and believe in personal accountability while supporting each other and focusing on winning as a team.
• Unafraid of change; we thrive in a rapidly changing market.
• Growing fast; you’ll have a lot of autonomy and impact as we grow.