Primary customers: Shopify merchants and online brands
Total funding: ≈ $104.8M (venture)
Founded: 2019
Team size (reported): 349 employees
Company Overview
Problem Domain
E‑commerce marketing and customer communications via SMS to drive revenue and retention.
Founded
2019
Industry
Software Development
Funding Track Record
Series B- March 2021
$35,000,000
Series C- June 2022
$65,000,000
Series C included participation from Twilio Ventures, Expanding Capital, m]x[v Capital and existing investors
Investor Signal
“Led by 01 Advisors in Series C with participation from strategic and growth investors including Twilio Ventures, Greylock, Accomplice, Elephant, and OpenView”
Founders
What we do
Join the Team
Solutions Engineer
On-SitePhoenix, US
On-Site • Phoenix, US
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Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program.
We're on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.
Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we're backed by Greylock, Y Combinator, and other top investors.
Job Description
As a Solutions Engineer at Postscript, you will collaborate closely with Sales, Customer Success, Product, Engineering and, of course, our customers to help our customers bring their conversational commerce vision to life. You will work with AEs and prospects to demo advanced use cases and successfully manage proof of concepts. You will work with our CSMs and Onboarding teams to ensure our customers can turn those proof of concepts into reliable, scalable SMS strategies. Serve as a trusted technical advisor throughout the sales cycle, instilling confidence in prospects by showcasing a deep understanding of both the product and the customer's business needs. Build a strong technical grasp of the Postscript platform, including its integrations and API capabilities, to provide well-rounded solutions for diverse use cases. You'll be the link between GTM and Product, ensuring that customers' requests are well documented and prioritized. As a Solutions Engineering team member, you'll also help create our solutions engineering playbooks and processes, with ample opportunity for career growth.
All positions at Postscript are fully remote.
Primary duties
Become an expert on the Postscript platform, understanding all officially and unofficially supported use cases in detail and imagining what's possible
What We'll Love About You
What You'll Love About Us
Salary range of USD $124,000-$141,000 plus variable compensation & significant equity (we do not offer geo based salaries)
High growth startup - plenty of room for you to directly impact the company and grow your career!
Work from home (or wherever)
Fun - We're passionate and enjoy what we do
Competitive compensation and opportunity for equity
Flexible paid time off
Health, dental, vision insurance
For information about how we use your personal data, please see our U.S. Job ApplicantPrivacy Notice
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
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Support the sales team in helping prospects understand what they can achieve with Postscript and successfully winning those customers
Leading technical discovery calls with prospects, offering creative solutions, discussing competitive landscape, and documenting new requests for Postscript's Product team
Work with account executives to prepare demos to showcase advanced capabilities of the Postscript platform and integrations
Execute the delivery of POCs for customers and prospects that have more complex use cases, collaborating with Postscript's onboarding and engineering teams as needed
Offer support and guidance to customers and partners looking to use our APIs for both standardized and custom product integrations
Creating technical content to show customers how to implement specific use cases or standard methodologies for new features, integrations, etc.
Provide technical support and troubleshooting assistance to our onboarding and customer support teams.
Act as a creative problem solver, developing innovative solutions for unique customer needs
Collaborate with partners building technical integrations with Postscript, serving as a point of contact to answer questions, provide guidance, and ensure a seamless integration that enhances the customer experience
You have at least 3 years as a sales or solutions engineer, support engineer, or related technical experience
Ecommerce knowledge & past experience required, Shopify ecosystem highly preferred
Experience in a revenue-driving, customer-facing role
You exemplify a "customer first" attitude
You are technical, comfortable with front end web technologies (JavaScript, CSS, etc) and can create proof of concept product integrations using well documented APIs
You are detail oriented, naturally curious, and strive to be an expert in anything you spend time on
You are a strong cross functional collaborator, with experience working with both GTM and Product/Engineering teams
You and an excellent communicator. You have an ability to quickly communicate complex ideas around a technical topic, ideally on the fly, in both remote and in person meetings
You work well under pressure and can confidently present to both executive and day to day stakeholders at our customer
Ability to wade through the unknown, comfortable investigating and verifying answers to complex questions and undocumented use cases
Experience working with enterprise-level customers
Independence in navigating relationships with cross-functional stakeholders, especially product and engineering teams
Ability to wade through the unknown, comfortable investigating and verifying answers to complex questions
