Responsibilities

• Act as the client technical bridge, delivering a market-leading customer experience.
• Own the technical engagement across the full customer lifecycle, from discovery to adoption.
• Collaborate closely with sales leadership and cross-functional teams.
• Build strong customer relationships and assess product fit.
• Propose technical architectures and deliver innovative solutions.
• Partner with Sales and Client Success to design API-based solutions.
• Lead technical discussions throughout the customer lifecycle.
• Advise on integration patterns, authentication, architecture, and scalability best practices.
• Support RFPs, security reviews, PoCs, and technical evaluations.
• Deliver client feedback to Product and Engineering teams.
• Create documentation to accelerate client success.
• Collaborate with customers to identify risks and drive adoption.
• Support innovation initiatives and the broader Go-To-Market team.

Success Metrics (After 3 Months)

• Demonstrate product fluency and advise on APIs and integrations.
• Actively support Sales in technical discovery.
• Guide early customers through implementation planning.
• Build internal partnerships and contribute customer insights.

Qualifications

• 5+ years in solution architecture, sales engineering, or technical consulting.
• Degree in Computer Science, Engineering, or equivalent work experience.
• Experience with REST APIs, integration strategies, and authentication (OAuth, JWT).
• Familiarity with JavaScript/TypeScript, GitHub, and Jira.
• Strong communication skills for technical and business audiences.
• Proactive, collaborative approach focused on client success.
• Comfort working in fast-paced, high-growth environments.
• Start-up or scale-up experience.

Bonus Skills

• Experience with SaaS platforms, AWS/GCP, or enterprise clients.
• Background or interest in the social impact space.

Benefits

• Salary reviews and share options.
• Office lunch on Tuesdays.
• Private medical insurance (vision, dental & hearing coverage).
• £250 annual budget for personal well-being.
• £1000 annual budget for Learning & Development.
• Paid days to attend conferences.
• Access to the Goodstack library.
• Paid days to volunteer for non-profit causes.
• 25 days annual leave plus paid public holidays.
• Paid day off on your birthday.
• Paid wellness leave and sick leave.
• Pension plan.
• UK cycle-to-work scheme.
• Flexible working hours.
• Parental leave.
• WFH budget upon joining.
• Warm, friendly office space in London for those who enjoy working in an office environment.