As a Solutions Engineer, you’ll lead complex, multi-stakeholder engagements that span pre-sales strategy, solution architecture, deployment execution, and long-term customer success - combining sharp commercial acumen with deep technical expertise to design and deliver solutions that drive measurable business impact. You’ll bring a deep sense of curiosity, an eye for precision, and a drive to tackle hard, ambiguous problems. Turning vision into reality for some of the most recognizable brands in the world.

What you’ll do:

• Own strategic technical relationships: Build deep, trusted partnerships with technical executive stakeholders across CX, Operations, and Product teams.
• Drive growth across key logos: Partner with the account team to drive expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships.
• Co-own implementation: Manage timelines, integrations, and deliverables across forward-deployed, product, and engineering teams.
• Influence product direction: Translate customer feedback and emerging use cases into roadmap insights and feature priorities.
• Shape the foundation: Help define team culture, processes, and best practices as an early member of the Solutions organization.

Who you are:

• Experienced solutions engineer with enterprise selling experience (4+ years in strategic or enterprise SaaS): You bring a track record of working across large, multi-stakeholder enterprise organizations, engaging senior business and technical leaders, and navigating complex sales cycles.
• Strong communicator and trusted advisor: You can translate complex technical solutions into business value that resonates with executives, and build credibility with both customers and internal teams - think product, engineering, success, sales, etc.
• Comfortable operating with ambiguity: You excel in early-stage, high-growth environments where structures aren’t always fully defined, and you’re motivated by continuous improvement - sharing best practices, building reusable playbooks, and helping define the foundation of the Solutions organization.
• Solid technical foundation: You have experience working with Python, APIs, data pipelines, cloud infrastructure, or full-stack engineering contexts, and you’re ready to deepen that into enterprise-scale AI agent deployments.

Nice to have:

• Early GTM or founding solutions or forward-deployed experience at a fast-growing startup, preferably at an AI company.
• Experience selling AI, automation, or CX transformation solutions into enterprise companies and familiarity with large-scale deployments.
• Working software engineering experience and a deep interest in all things AI - trends, companies, technologies.

Compensation & Benefits

• Competitive base + commission + equity
• Full health, dental, and vision coverage
• On-demand snacks, coffee, and DoorDash Credits
• Equinox membership
• Uber rides home when working late
• 15 days of accrued PTO + 5 sick days

Compensation Range

• $150k-$300k OTE (based on experience)

Location

• New York

Interview Process

• Stage 1 - Recruiter screen (30 min)
• Stage 2 - Hiring manager interview (45 min)
• Stage 3 - Virtual presentation interview (1.5 hr)
• Stage 4 - Virtual exercise and team interview (3 hours)

Compensation Range: $175K - $300K