If the role and requirements describe you and your interest, then we look forward to hearing from you!

Tasks

• Deliver training (Basic, advanced, train-the-trainer courses) at the customer site while aiming for maximum knowledge retention
• Own the Knowledge Base Documentation domain, and continuously improve knowledge base in all formats
• Contribute to whitepapers, webinars, or meetings that support customer education
• Provide tier-2 level technical support to our international customers. This requires in-depth hardware and software debugging skills
• Collaborate internally with client-facing colleagues and developers to relay customer feedback and influence product enhancements
• Vigorously test and validate features before deployment of new functions
• Take on special assignments, including on-site measurement service jobs at customer sites

Requirements

Must-have Requirements

• US citizenship required – no exceptions .
• In-office position (not remote) – no exceptions .
• Technical Degree (e.g. bachelor’s in aerospace, mechanical, or industrial engineering)
• Skilled at simplifying complex technical concepts and presenting to both technical and business stakeholders
• Strong computer skills and experience with engineering applications
• Attention to detail
• Ability to perform physical tasks in hangar environment, including working at heights, or navigating around various physical environments
• 40%+ travel (scheduled in advance, often international)

Nice-to-have Requirements

• Experience with 3D metrology, NDT, or quality inspection systems
• Experience in quality engineering for Aviation-MRO / Aerospace / Wind-Turbine / Automotive industries

About You

• Your work ethic sets the bar for others. You have tons of technical curiosity and uncompromising integrity, that helps ensure customers have a productive and rewarding interaction.
• Excellent interpersonal skills enable you to be effective working with a global and cross-cultural team.
• You have the aptitude to quickly grasp and apply new concepts, which aid your effectiveness with customers.
• Customer-driven changes in priorities and workloads don’t faze you. You lean on your disciplined time management and organizational skills to remain effective.
• Your verbal and written communication demonstrates a strong command of the English language, which empowers you to describe technical topics so that they are easily understood.
• You approach every situation with an engineering mindset – technical depth, analytical thinking, attention to detail and the initiative to anticipate & solve problems

Benefits

• Competitive salary, tenure-based paid time off (PTO) and industry-leading health plan benefits & excellent retirement plan with employer match.
• Work in a technological field that directly benefits industrial quality & public safety.
• Challenge yourself alongside a fiercely supportive, demanding and fast-paced team; quick path to making decisions
• Long-term career growth within the company’s agile and fast-paced engineering team
• Independence and flexibility to manage your day-to-day work commitments and schedule
• Business travel expenses are always fully covered

The company is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.