Who you are

• Strong experience in Workforce Management solutions and an understanding of how they are used to drive business efficiency
• Ability to quickly interpret and validate customer requirements, combining experience and best practices to design and configure suitable technical solutions
• Experience using industry-standard project methods, tools, and techniques
• Presentation, solution demonstration, training and meeting facilitation skills

What the job involves

• In this role you will sit at the intersection between sales, implementation and product to ensure that we develop, sell and implement the best possible product for our customers
• You will be providing technical and product consultation and advocacy throughout the customer journey, accountable for a highly solution-oriented implementation process
• You will enable Sona to have a keen understanding of the customers’ business and what drives success for them, ensuring we deliver a solution and associated services to expedite time to value and maximise ROI
• This role will require you to deeply understand workforce management solutions and best-practices, be able to articulate opportunities and, where appropriate, recommend business process change
• This will mean developing a deep understanding of our platform, the options available and how to transform it based on customer requirements, whilst identifying when to push back and advocate for change
• As a core customer product expert, you’ll also work closely with the product team; collecting feedback, insights and industry expertise enabling us to continue to build a best in class product that customers love to use
• Consult with customers throughout their implementation process, using in-depth workforce management knowledge to configure Sona products to meet customer needs
• Define, document, and deliver product configurations, ensuring clarity and alignments on scope and SOWs for all parties
• Collaborate with Project Managers to deliver timely, on-budget implementations, offering product expertise during each phase to internal and external teams
• Champion customer-led UAT and conduct product training for customer trainers
• Share your expertise to improve internal customer and product understanding
• Maintain up-to-date documentation as the product evolves and stay current on industry trends

Benefits

• Share options
• Remote first and flexible working
• 35 days annual leave (25 days standard plus 10 flexible public holiday days)
• Pension contributions matched up to 5%
• Enhanced parental leave & pay - 26 weeks full pay primary parent / 8 weeks full pay secondary parent
• Co-working space stipend (if you don't live in London)
• Quarterly all expenses paid team retreats