This is a hands-on technical role that combines deep infrastructure expertise with strong customer relationship skills. You’ll be a trusted advisor who guides customers through complex deployments whilst collaborating internally with our platform teams to ensure our platform meets real-world deployment challenges.

What you’ll do

• Partner directly with customers to assess their infrastructure requirements, security constraints, and deployment preferences, serving as the primary technical point of contact throughout the deployment lifecycle
• Build and maintain strong relationships with customer technical teams and stakeholders
• Gather customer feedback and requirements to inform platform development priorities
• Design and execute deployment strategies for customer-owned cloud and on-premise infrastructure
• Troubleshoot complex deployment issues across diverse infrastructure environments, understanding the difference between application and infrastructure bugs and triage internally
• Act as a system validator to ensure our platform works within customer infrastructure
• Continuously apply and improve deployment best practices and standards, and coach colleagues in their adoption

What we’re looking for

• Experience in deploying Kubernetes clusters across a range of cloud platforms (AWS, Azure) and on-premise infrastructure
• Experience with infrastructure-as-code tools, preferably Crossplane, Terraform, and Helm
• Understanding of networking, security, and observability in containerised environments
• Proven track record of working directly with external customers or clients
• Excellent communication skills with the ability to explain complex technical concepts to diverse audiences, including managing expectations and delivering on commitments
• Strong problem-solving skills with a customer-first mindset
• Comfortable presenting to technical and business stakeholders
• Self-motivated with strong project management and organisational skills to empower internal and external teams to prioritise effectively
• Collaborative approach with the ability to work effectively across various teams
• Experience in a customer-led, customer success, professional services, or solutions engineering role is a plus
• Experience in regulated industries or high-security environments is a plus

What we offer

• Equity options – share in our success and growth.
• 5% 401(k) match – invest in your future.
• Flexible working – balance your work and life in a way that works for you.
• Hybrid setup – enjoy our Manhattan office while keeping remote flexibility.
• Enhanced parental leave – support for life’s biggest milestones.
• Private healthcare – comprehensive coverage for you and your family.
• Personal development – access learning and training to help you grow.
• Work from anywhere – extend your remote setup to enjoy the sun or reconnect with loved ones.

$150,000 - 240,000 depending on experience

Seniority will be assessed throughout our interview process

We value diversity and are committed to equal employment opportunity regardless of sex, race, religion, ethnicity, nationality, disability, age, sexual orientation or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply. To help make a change, we sponsor bright women from disadvantaged backgrounds through their university degrees in science and mathematics.

We collect diversity and inclusion data solely for the purpose of monitoring the effectiveness of our equal opportunities policies and ensuring compliance with UK employment and equality legislation. This information is confidential, used only in aggregate form, and will not influence the outcome of your application.