About The Role The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s Miro Optimization Services & Training (MOST) program.

MOST is Miro’s annual professional services subscription designed for enterprise customers who need ongoing, flexible access to expert guidance—not a one-time project.

Customers receive 240 hours per year of services to help them design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies.

In this role, the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro.

This includes diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven solution roadmap that evolves as customer needs change.

Innovation Architects operate as trusted advisors to both business and technical stakeholders.

They design end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value from Miro

Responsibilities

Primary Experience

• 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields.
• Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives.
• Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations.
• Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity.

Technical Skills

• Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management.
• Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks.
• Fluency in Miro (preferred) or similar platforms (Figma, Lucid, JIRA, Confluence).
• Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems.

Soft Skills

• Excellent communication, facilitation, and stakeholder-management ability.
• Skilled at simplifying complexity and driving clarity with senior and cross-functional audiences.
• Adaptable, detail-oriented, and comfortable working in dynamic, ambiguous environments.
• Language: Near-native proficiency in Japanese and business-level English proficiency sufficient for internal communication, including meetings and discussions.

What's In It For You

• Competitive equity package
• Wellbeing benefit and WFH equipment allowance
• Group Personal Accident Insurance (業務災害総合保険) and Group Long-Term Disability Insurance (団体長期障害所得補償保険).
• Reimbursement for the annual health check
• Annual learning and development allowance to grow your skills and career
• Company-sponsored English lessons
• Travel allowance for your commute

About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check Out More About Life At Miro

• Youtube: https://www.youtube.com/@lifeatmiro
• Blog: https://miro.com/careers/life-at-miro/all/
• Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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