
DigitalGenius
Founded: 2013
Core product: AI-driven customer service platform combining LLMs with approved workflows
Primary use case: Ecommerce and enterprise customer support automation across channels
Known funding: $14.75M Series A (Dec 2017); prior $3.0M round (2015); reported total ≈ $21.85M
Notable investors: Global Founders Capital; participation from Salesforce Ventures, Runa Capital, RRE Ventures, Lumia Capital, Compound, Lerer Hippeau
Customer service automation for ecommerce and enterprise support
2013
Technology, Information and Internet
$3,000,000
Reported first significant funding following Disrupt New York exposure.
$14,750,000
Company reported this round brought total funding to $26M at the time.
“Global Founders Capital led Series A; participation from Salesforce Ventures, Runa Capital, RRE Ventures, Lumia Capital, Compound, Lerer Hippeau”
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Company:
At DigitalGenius, we are redefining customer experience using AI-driven solutions for e-commerce brands. Our innovative approach combines advanced technology with seamless integration to optimize customer interactions. We are a vibrant team based globally, with offices in London and New York, and we're on a mission to lead the industry in AI-powered customer service.
Role & Responsibilities:
As a Solutions Architect at DigitalGenius, you will play a crucial role in driving the successful implementation of our AI-powered solutions for our clients. You'll work closely with our customers to understand their needs and ensure a smooth integration of our technology into their existing systems. Your responsibilities will include:
This role is open to candidates in both the US and Canada, working East Coast business hours.
Required:
Preferred:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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