The Opportunity The $1.2T automotive industry is a pillar of American culture, driving people’s daily lives and 5% of the national GDP. However, it is also one of the most antiquated industries. 90% of car purchases still happen through traditional dealers that are stuck with 20th-century tech and consumer experiences that no one enjoys.

Dealers are struggling now more than ever—net margins have shrunk to 1-2%, driven by heavy competition, lower consumer spending, and rising operational costs. However, dealers can’t evolve their workforce and scale engagement with bad tech and data. It is no wonder that 2 out of 3 consumers do not return to their dealers after purchasing a car. Dealers that don’t modernize their consumer experience soon aren’t just behind—they’re facing an existential crisis.

There is a massive opportunity right now to change how dealers operate and interact with consumers across the entire customer lifecycle. There is no way that dealers in 10 years can compete with software built in the 80s. That is our mission—to evolve the consumer experience of buying and servicing cars to the 21st century.

Who’s Mia? Mia is the fastest and most humanlike customer service agent for dealerships. We started by rescuing inbound phone calls: Mia speaks like a human, answers the phone 24/7/365, and automates appointments so stores never miss a phone lead again. Mia is now rapidly expanding her communication abilities with additions like texting and outbound campaigns.

In the midterm, Mia will automate inbound & outbound consumer traffic across all digital channels as the modern communications engine for dealers. In the long term, Mia will be the general operating system driving broader dealer workflows—marking a shift from automating communications to automating the dealership itself.

Dealers will evolve to a fundamentally new operating model with consolidated, high-impact software that uplifts the workforce and drives unprecedented efficiencies. Consumers will receive an enjoyable car-buying and servicing experience that matches modern expectations and inspires dealer loyalty.

About The Role We are seeking a highly skilled and experienced Software Engineer to join our fast-paced startup, focused on innovative voice technology solutions for the automotive industry. This role emphasizes backend Python engineering, system design, and the deployment of scalable systems. You will contribute to building solutions that improve how people interact with dealerships for car purchasing and servicing, with opportunities to apply cutting-edge AI tools to address practical challenges.

What You Will Do::

• Design, develop, and maintain scalable backend systems using Python.
• Architect efficient solutions for integrating various technologies, potentially including large language models (LLMs) and natural language processing (NLP).
• Implement and optimize speech-to-text (STT) and text-to-speech (TTS) systems.
• Lead system design and architecture discussions, ensuring technical scalability and maintainability.
• Apply best practices in software development, including testing, CI/CD pipelines, and code quality.
• Mentor and guide team members, fostering technical growth and collaboration.
• Stay current with technology advancements relevant to our domain, including AI/ML, and evaluate their potential application.

What We Want You To Have

• 3+ years of professional experience in backend Python development.
• Experience in system design and scalable architecture.
• Experience with API integrations.
• Experience deploying applications in cloud environments (AWS, GCP, Azure) using Docker.
• Proficiency in working with data and databases.
• Strong understanding of software engineering principles, including testing, code reviews, and CI/CD workflows.
• Demonstrated ability to mentor and inspire team members.
• Excellent problem-solving and communication skills.

What Makes You Stand Out (Nice To Haves)

• Hands-on experience with speech-to-text (STT) and text-to-speech (TTS) systems or similar technologies.
• Familiarity with AI/ML frameworks or concepts.
• Exposure to large language model (LLM) APIs or Retrieval-Augmented Generation (RAG) systems.

Why Mia

• Equity participation through stock options.
• Fully paid health, vision & dental insurance for employees.
• Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
• Free lunches, paid parking, team events, and a casual, but get things done culture.

Compensation

• Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.

Our Commitment At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer.

Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need.

Mia is an EVerify employer.