Company Description

Fini is an AI-powered solution designed to enhance customer support by delivering accurate and efficient issue resolution. Focused on mid-market and enterprise B2C companies in industries such as fintech, SaaS, and marketplaces, Fini automates up to 80% of support tickets with 98% verified accuracy. Trusted by organizations like the U.S. Chamber of Commerce, Bitdefender, and multiple Fortune 500 companies, Fini integrates seamlessly with tools like Zendesk, Salesforce, and Intercom. Its robust architecture ensures compliance with high standards, including SOC 2, GDPR, ISO 27001, and the EU AI Act, making it a reliable and secure choice for businesses.

Role Description

This is a full-time remote role for a Software Engineer at Fini. The Software Engineer will design, develop, and maintain innovative and scalable software solutions. Responsibilities include building back-end services, writing efficient and clean code, collaborating with cross-functional teams, and ensuring the performance, reliability, and security of systems. The role also involves troubleshooting issues, optimizing systems, and contributing to technical documentation.

Qualifications

• Strong knowledge of Computer Science fundamentals and principles.
• Experience in Software Development, including Back-End Web Development and Programming.
• Proficiency in Object-Oriented Programming (OOP).
• Ability to design and implement scalable and secure software solutions.
• Collaborative mindset and excellent problem-solving skills.
• Experience with integration of third-party tools like Zendesk, Salesforce, and Intercom is a plus.
• Familiarity with security standards like SOC 2, GDPR, and ISO 27001 is an advantage.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field is preferred.