Your Responsibilities:

• Partner closely with Customer Success, Support, and Product teams to build innovative tools that help teams quickly diagnose and resolve customer issues
• Create powerful problem-solving systems that transform how our teams identify root causes and implement solutions at scale
• Own the end-to-end delivery of problem-solving features - from understanding pain points and bottlenecks to coding, testing, and deployment
• Become a go-to technical resource for escalated customer issues, using your engineering skills to uncover root causes and build lasting solutions
• Help scale our support infrastructure to handle increasing complexity while maintaining our high customer satisfaction standards

Qualifications - Technical Skills:

• 2+ years experience in Full Stack software development
• Experience with programming languages such as Ruby on Rails, JavaScript, Python, or similar technologies
• Understanding of object-oriented programming concepts and basic system architecture
• Experience using LLMs (e.g., GPT, Claude, Gemini) programmatically for developing applications is a plus
• Experience working with SQL and relational databases (PostgreSQL preferred)
• Solid software engineering practices, including coding, testing, code reviews, and documentation
• B.S. or higher in Computer Science (or equivalent work experience)

Qualifications - Business Skills

• Strong problem-solving mindset with ability to think creatively about technical challenges and customer pain points.
• Excellent communication skills and ability to explain technical concepts clearly to non-technical team members.
• Quick learner, adept at adopting new tools and technologies as the job requires.
• Fearless in stepping outside your comfort zone to tackle various challenges as we rapidly grow our support capabilities.

About Qualified Qualified is the AI pipeline generation platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with AI and automation for thousands of customers like Autodesk, Blackbaud, and Epson. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 900+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures.

One Team We’re all in this together with a shared goal: grow the business and each other. Work as a team, win as a team. Collaborate and strategize across departments to deliver A+ work. We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.

Customer Obsessed Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do “Whatever it takes” to make them successful. Prove the ROI. Only when our customers win do we win.

Think Big & Move Fast We’re defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don’t settle for status quo.

On the heels of their Series C financing, Qualified is looking to grow the team so that they can do even more, even faster; they’re focused on delivering our customers more innovation, additional services, an expanded product portfolio, and even deeper ties into the Salesforce CRM platform. Qualified is looking for folks that are fired up about joining a fast-paced, fast-growing company that is doing big things.

Diversity & Inclusion Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Compensation Range: $160K - $190K