
The AI platform for contact centers
What they do: AI-driven conversation intelligence and AI agents for contact centers (voice and chat)
Founded: 2017
Notable funding: Series C $125M (Apr 2022)
Customers / scale: Claims hundreds/350+ enterprise customers and enterprise references
Contact-center/customer-service conversation analysis, agent assistance, QA automation, and compliance/data governance.
2017
Contact center software / conversational AI
Series A led by Scale Venture Partners with participation from Steadview Capital, Nexus Venture Partners and Emergent Ventures (per company)
$54M
Series B reported Sept 15, 2020; participation from Next47 and NGP Capital
$125M
Series C reported Apr 12, 2022; investors include Zoom and others
$8M
Early reported $8M round (Aug 2018)
“Investors include SoftBank Vision Fund 2, Zoom, Menlo Ventures, Scale Venture Partners, Nexus Venture Partners, NGP Capital, Emergent Ventures, Steadview Ventures, Next47”
About Us
Observe.AI enables enterprises to transform how they connect with customers - through AI agents and copilots that engage, assist, and act across every channel. From automating conversations to guiding human agents in real time to uncovering insights that shape strategy, Observe.AI turns every interaction into a driver of loyalty and growth. Trusted by global leaders, we’re creating a future where every customer experience is smarter, faster, and more impactful.
Why Join Us
We are seeking a Software Development Engineer III (SDE 3) at Observe AI. In this role, we are looking for a talented and driven Sr. Software Engineer to build a scalable, secure, and multi-tenant cloud platform for processing millions of call recordings every day. You will use state-of-the-art cloud computing technologies. You will work closely with the leaders and the engineers to come up with a roadmap and develop solutions.
What you’ll be doing
What you'll bring to the role
Perks and Benefits
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply.