We are looking for our client, a leader in claim assessment and risk inspections, a S oftware Application Support Representative.

Objectives

The Software Application Support Representative will provide technical and functional support for a software application designed for the management of car fleets. This role involves addressing user requests, facilitating training, and coordinating with development and account management teams.

What you would do & responsibilities

• Taking over, registering and classifying support requests received by phone, email or ticketing platform
• Providing technical and functional assistance to the users of the application for car fleets
• Identifying and documenting reported problems and providing quick and clear solutions
• Escalation of complex issues to technical teams (development, QA)
• Tracking and updating the status of open requests until they are fully resolved
• Training end users in the use of the application, especially when launching new functionalities
• Developing and updating user documentation and support guides
• Collaboration with the development, testing and product management teams for continuous improvement of the application
• Collecting user feedback and proposing functional improvements
• Ensuring clear, professional and solution-oriented communication
• Daily use of project management applications and ticketing platforms (Asana)

Requirements

• Secondary or higher education, preferably in IT, economics or transport/logistics;
• General knowledge of software applications and information systems;
• Previous experience in IT support / software applications - is an advantage;
• Minimum knowledge about the automotive field or fleet management - is an advantage;
• Excellent communication and user relationship skills;
• Ability to analyze, attention to detail, orientation towards solutions;
• Knowledge of PC operation (MS Office, browsers, support platforms);
• Knowledge of English at least at an intermediate level (written and spoken);

Performance indicators (KPIs):

• Average response time to customer requests;
• Average time to resolve tickets;
• Degree of user satisfaction (post-solution feedback);
• Number of requests resolved without escalation;
• Prompt and complete update of support documentation.

What our client is offering

• Health insurance
• Access to latest automotive data technology
• Dynamic working environment
• Technical and personal development
• A flexible working environment
• Access to highly skilled experts to bring you the latest in learning and development with training in leadership, technical and personal development
• A flexible working environment

Equal Opportunity Employer

RSight ® is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals, including those with diverse backgrounds and those with disabilities, to apply.

Application Instructions

Please submit your resume (mandatory) outlining your qualifications and interest in the position. Only candidates selected for interviews will be contacted.