This role supports a 24/7 manufacturing site, with scheduled overnight and weekend shifts. To support work-life balance, shifts rotate weekly—three shifts one week and four shifts the next.

You’ll be part of an on-call rotation to ensure smooth operations, with a 3-hour remote response SLA and a 24-hour onsite response expectation.

While the role is primarily onsite to support production, there is flexibility to work remotely when an onsite presence is not required.

WHAT YOU WILL BE DOING

• You will be responsible for multiple robotic assembly systems deployed to a major tech customer
• You will be interacting with customer and customer manufacturing partner about performance of our equipment
• You will be collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development
• You will be the primary interface between a team of remote technical experts and those on the line which includes field service engineers and customer production leads
• Use your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions
• Maintain status reports at various levels of detail and synthesis
• Educate and train customers on device operation, maintenance, troubleshooting and repair
• Provide excellent customer service, actively listen to customer concerns, and address issues
• Travel up to 10%, mostly for training

WHAT YOU WILL BRING

• Experience in an automation and robotics environment
• Bachelor’s Degree (Mechanical or Electrical Engineering); Associate degree with equivalent years of experience may be considered.
• Automation, robotics, and PLC experience
• Understanding of Recipe Debug
• Experience using Vision systems for inspection and point of interest interpolation
• Confidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modes
• Technical documentation experience (reading, creating, editing)
• Ability to diagnose and repair complex mechanical systems
• Capable of following electrical and mechanical drawings
• Self-starter with ability to work productively with minimal supervision
• Calm, collected demeanor and commitment to customer service

IT WOULD BE NICE IF YOU HAD

• Experience in an electronics manufacturing environment or similar
• Familiarity with code, command line interfaces, and can find your way around a LAN. (Production-style coding is not required)

BE EMPOWERED TO CHANGE AN INDUSTRY

Bright Machines is a next-generation, AI-enabled manufacturer focused on data center infrastructure assembly operations. Bright Machines uses its proprietary AI-based robotics and software to assemble AI infrastructure hardware products (i.e., data center servers) for hyperscalers and leading Original Equipment Manufacturers (OEMs). With its new AI factory, Bright Machines addresses increasing market demands for computing power due to the surge of AI and the U.S. national mandate to reshore manufacturing by building data center infrastructure at scale with higher quality and shorter time-to-market.

Bright Machines is headquartered in San Francisco, California, with an integration center in Guadalajara, Mexico. The company has been recognized as one of Forbes’ AI 50, awarded “Best AI-based Solution for Manufacturing” by AI Breakthrough, named a “Technology Pioneer” by the World Economic Forum, and highlighted by several other leading technology and innovation organizations.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.