We are seeking a highly skilled and experienced ServiceNow Lead with7+ years of relevant experience, specializing in Employee Workflows, particularly within HR Service Delivery (HRSD).

As a senior technical team member, you will play a crucial role in configuring, developing, testing, and deploying ServiceNow applications, reports, service portal, and integrations, with a strong focus on HRSD modules like Onboarding, Offboarding, HR Services, Employee Center Portal, and Assignment Rules.

Roles And Responsibilities

• Participate in ServiceNow Development projects as a senior technical team member, focusing on configuring, developing, testing, and deploying ServiceNow applications, reports, service portal, and/or integrations, with a strong emphasis on HRSD modules.
• Document configurations, reports, and development work thoroughly.
• Create design documents for complex technical solutions and lead customer conversations to assist with requirements gathering processes.
• Assist customers with executing testing scenarios and plans.
• Educate customers on ServiceNow products and the solutions we create for them by delivering effective demonstrations.
• Engage in timely and effective written and verbal communications with customers and teammates.
• Collaborate with and support your teammates.
• Demonstrate expert understanding of technical consultant methodologies and principles.
• Maintain a keen understanding of the products we implement and our customer's business.
• Maintain the skills required to configure and/or develop advanced ServiceNow features (e.g, Portal, Integrations, AI Search, etc.
• Maintain certifications, knowledge of new features with each release, and commit to continuous learning.
• Attend and participate in design workshops and design activities to help ensure requirements are technically sound.
• Participate in story grooming and pointing sessions, ensuring a clear understanding of requirements and point stories.
• Participate in stand-ups and sprint retrospectives, providing solution guidance to the project team.

Lead Code Promotion Activities

• Write well-designed, testable, efficient code.
• Participate in peer review testing and provide test steps used during peer review.
• Participate in sprint retrospectives by delivering well-prepared solution demonstrations.
• Participate in cutover planning and develop and implement cutover plans for solution components contained in ServiceNow update sets.
• Lead Knowledge Transfer sessions with customers.
• Support Project Managers by documenting Risks, Actions, Issues, and Key Decisions in the RAID log.
• Participate in pre-sales activities as needed.

Requirements Qualifications & Skills :

Signs You May Be a Great Fit

• Impact : Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation.
• Culture : Thrive in a collaborative, innovative environment that values creativity, ownership, and agility.
• Growth : Access professional development opportunities, and mentorship from experienced peers.
• Benefits : Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals

(ref:hirist.tech)