
Xcelligen Inc. is a digital transformation and IT services company founded in 2014, specializing in cutting-edge technological solutions for government and commercial clients. Their core services include Artificial Intelligence, Cloud Services, Cybersecurity, Data Analytics & Engineering, Digital Modernization, and Enterprise IT. They emphasize a client-centric approach, tailored solutions, and continuous innovation, driven by their commitment to excellence and intelligence. Xcelligen leverages modern technologies and agile methodologies to deliver efficient, cost-effective, and secure solutions, aiming to empower clients and provide them with a competitive edge.

Xcelligen Inc. is a digital transformation and IT services company founded in 2014, specializing in cutting-edge technological solutions for government and commercial clients. Their core services include Artificial Intelligence, Cloud Services, Cybersecurity, Data Analytics & Engineering, Digital Modernization, and Enterprise IT. They emphasize a client-centric approach, tailored solutions, and continuous innovation, driven by their commitment to excellence and intelligence. Xcelligen leverages modern technologies and agile methodologies to deliver efficient, cost-effective, and secure solutions, aiming to empower clients and provide them with a competitive edge.
Design, develop, and implement ServiceNow solutions, including customizations and integrations.
Collaborate with stakeholders to gather, analyze, and refine requirements.
Customize and configure ServiceNow applications, modules, and workflows.
Troubleshoot and resolve technical issues on the ServiceNow platform.
Develop and maintain technical documentation, including system designs and user guides.
Mentor junior developers and contribute to the team’s technical growth.
Stay updated on the latest ServiceNow features and industry best practices.
Ensure compliance with coding standards, security policies, and best practices.
Conduct code reviews and actively participate in design discussions.
Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
At least 5+ years of hands-on experience with ServiceNow development and administration.
Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS.
Strong understanding of ITSM and ITOM processes, including workflows and automation.
Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management).
Familiarity with Agile/Scrum methodologies for project delivery.
Relevant certifications (e.g., ServiceNow Certified Application Developer, Implementation Specialist) are highly desirable.
Excellent problem-solving skills and attention to detail.
Strong communication and collaboration skills to work effectively with cross-functional teams.