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Job Summary:

G2IT is seeking a ServiceNow Business Analyst to support client facing strategic initiatives. The Business Analyst will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained.

Responsibilities:

• Work as a part of a Strategic Planning Unit to assist with, facilitate or manage business process engineering efforts.

• Assist the client in mapping functions to organizations, analyzing existing processes for potential improvements, and developing written process analysis documents and workflows.

• Interact regularly with the various levels of customer management for the purpose of supporting the development of process improvement efforts.

• Conduct and prepare written research to support and explain business process recommendations.

• Perform and document data and process analysis.

• Facilitate planning sessions with senior government personnel

• Work as a part of a systems development team to oversee and evaluate standards, requirements, and schedules of multiple client projects.

• Write user stories.

• Create user guides.

Qualifications:

Required:

• Minimum Experience: 5+ Years of Business Process Analyst

• 2+ years of experience specific to ServiceNow implementations

• Minimum Education: BA/BS Degree or 4 plus years of relevant

• ITILv3 Foundations certificate or higher

• Must be a US Citizen with an active Public Trust Clearance or above

• Should have Formal Agile training

• ITILv3 or ITILv4 fundamentals certificate

• Need to demonstrate excellent analytical, written, and oral communication skills. Applicants may be asked to produce previous examples of writing capability

• Need to demonstrate your ability to independently prioritize, plan and execute work tasks in a fast-paced environment

• Experience giving training

• Experience writing user stories

• Experience creating user guides

• Experience with QA for HR features/capabilities

Preferred:

• ServiceNow HRSD implementation experience

• ScrumMaster

Company:

G2IT is an 8(a), Woman-Owned Small Business (WOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), headquartered in Annapolis, Maryland. Founded in 2014, the company is headquartered in Annapolis, Maryland, USA, with a team of 51-200 employees. The company is currently Growth Stage.