Sigenergy focuses on developing cutting-edge all-scenario energy solutions, with products ranging from energy storage systems to solar inverters and EV chargers. Our world-class R&D team of hundreds of top industry experts shares the vision of making the world greener via continuous innovation. With global sales and services, we aim to become our customers' most trusted partner on their journey to a more sustainable future.

https://www.sigenergy.com/en

About the Role: Service Manager

As a Service Manager, you will be responsible for supporting Sigenergy customers during installation, maintenance and repair of devices of the Sigenergy product portfolio. Your aim is to ensure that customers can make optimum use of the products offered and are satisfied with the service. You will also be responsible for organising training events for installers and wholesale partners:

1. Planning and controlling of service activities

You plan the processes in the service area together with local colleagues and with HQ.

You support installers and wholesalers with service enquiries by telephone and e-mail. Your top priority is to provide fast and uncomplicated assistance.

If necessary, you will carry out repairs on site or support installers during initial commissioning.

2. Customer care

Customer satisfaction is crucial to the success of the company.

You communicate directly with customers, identify potential problems and solve them professionally.

3. Organising training events

You will organise and lead training sessions for employees, customers and partners both online and face-to-face.

Topics may include installation, maintenance, safety guidelines and technical aspects of storage systems and inverters.

4. Monitoring and reporting

You will monitor the performance and analyse ongoing processes.

KPI help you to recognise potential for improvement.

You will prepare reports on what is happening in the service department and share them with your supervisor.

Qualifications:

1. Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field; Master’s degree preferred.

2. Minimum of 5 years of experience in the PV solar & ESS industry, with a focus on solution design and project management.

3. Strong technical knowledge of PV solar & ESS systems, including design, installation, and maintenance.

4. Proven experience in customer care, service strategy development, and technical support.

5. Excellent project management skills with a track record of successfully delivering complex projects.