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Description & Requirements

Spark NZ

As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

Join a high-performing team with a strong culture and great support network. This is a fantastic opportunity to shape service excellence in a fast-moving ICT environment.

About the role

As a Service Design Architect, you’ll provide thought leadership in service design, driving innovation, continuous improvement, and best practice across service delivery. You’ll work across pre-sales and post-sales, supporting Sales, Delivery, and Product teams to design and transition complex, non-standard service solutions that help grow market share and revenue.

You’ll develop detailed service designs, support service aggregation, and work closely with operational teams to ensure smooth transitions into BAU.

Key responsibilities

• Support sales teams with opportunity assessment, qualification, and bid costing
• Design complex service aggregation and managed service solutions
• Lead service transitions, onboarding, and go-live activities
• Engage stakeholders to ensure solution buy-in and delivery readiness
• Develop service documentation, operational guides, and transition artefacts
• Test end-to-end services prior to go-live and oversee early life support
• Maintain and evolve standard service models, catalogues, and collateral

What you will bring

• 5+ years’ experience in service management, operations, or process design
• Strong knowledge of ITIL and Service Level Management
• Experience with RFI/RFP responses and customer onboarding
• Excellent stakeholder engagement, communication, and documentation skills
• Strong organisational skills, attention to detail, and a results-focused mindset
• Broad IT & T knowledge, ideally with depth in infrastructure or operations
• A collaborative, proactive “can-do” attitude

No two days are the same. We work fast, adapt quickly, and win together.
Join us at Spark and enjoy flexible working and a range of great employee benefits.

WHY CHOOSE US:

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai

At Spark, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

Sustainability: Toitū

Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

Benefits: Awhina

Our people matter and we make sure we look after them. As a valued employee of Spark, we've got our people covered with a range of leading benefits including:

• Wellbeing - Comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.

• Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible.

• Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.

• Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.

• Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.

• Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).