Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
What: AI Agent Management Platform (voice & chat) for enterprise contact centers
Founded: 2018 (Berlin)
Founders: Malte Kosub and Stefan Ostwald
Recent funding: $350M Series D (Jan 2026) — reported $3B valuation
Headquarters / offices: Berlin; offices in Munich and New York
Company Overview
Problem Domain
Enterprise customer service automation / contact center AI
Founded
2018
Industry
Software Development
Funding Track Record
Series A- Mar 30, 2023
€20M (~$21.7M)
Reported Series A in March 2023
Series B- Apr 24, 2024
$66M
Series B led by Altimeter Capital
Series C- May 6, 2025
$120M
Reported Series C announced May 6, 2025
Series D- Jan 15, 2026
$350M
Reported Series D valuing company at $3 billion
Investor Signal
“Backed by global venture firms including General Catalyst, Durable Capital, Altimeter Capital, EQT Ventures, Mosaic Ventures, Senovo, Newion and La Famiglia Growth”
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YOUR MISSION:
As a
Lead/Senior Solution Engineer (f/m/d)*
at Parloa, you play a central role in helping customers understand the real value of our conversational AI platform. You'll guide prospects and customers through their technical journey with us - shaping solutions, validating feasibility, and ensuring each engagement is grounded in business impact. Working in close partnership with Sales, you'll run discovery, design architectures, lead technical evaluations, and support a seamless path from first conversation to successful project.
IN THIS ROLE YOU WILL:
Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.
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Be responsible for the full spectrum of the technical sales process, from identifying customer pain to proving solutions.
Work closely with assigned sellers, co-owning accounts, and sales campaigns in the assigned territory.
Develop territory plans, participate in sales calls, lead technical deep dives, and conduct Proof of Value / Proof of Concept sessions with customer technical teams.
Contribute to improving internal processes, documentation, and ways of working.
Represent the customer voice in roadmap conversations with Product and Engineering.
Collaborate with the global Solution Engineering Team, Enterprise Account Executives, Sales Leadership, Professional Services, Product Management, and Sales Enablement.
Attend industry events, customer meetings, and company offsites.
WHAT YOU BRING TO THE TABLE:
5+ years of experience as a Solution Engineer (or similar role) at a SaaS or enterprise technology company.
Experience guiding customers through complex sales cycles.
Ability to translate between technical detail and business outcomes with clarity and confidence.
Excellent communication and presentation skills.
Fluency in the local language of the market you cover plus English.
A structured, calm approach to problem-solving, even in high-pressure situations.
NICE TO HAVE:
Experience in contact center or VOIP/Telephony.
Familiarity with sales tools such as Salesforce.
WHAT'S IN IT FOR YOU?
Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
Competitive compensation and equity package.
Flexible working hours, 28 vacation days and workation opportunities.
Access to a training and development budget for continuous professional growth.
Hybrid work environment
– we value flexibility but believe great collaboration happens when we connect in person.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Case Study → Peer+VP Interviews → Bar Raiser Interview
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
