Vapi (/ˈVɑːpi/):

• We’re creating the shift to voice as humanity’s default interface
• We’re the most configurable platform for deploying voice agents
• We’ve grown to over 600k developers in two years, adding 2,000+ every day
• Try talking to Vapi now!

Why We’re Hiring This Role:

• We are not looking just for a technical writer. We need someone who can manage product information for us.
• We ship fast. Fast enough that last month's docs might be actively lying to you today. We need someone who treats documentation drift like a production incident.
• Our support team troubleshoots customer issues using docs our developers use. Our in-product AI agent relies on those same documents. When docs are wrong, support is slow, customers are frustrated, and engineers get pulled into explaining things that should already be written down somewhere.
• We have genuinely complex concepts. The developer who gets it on the first read builds something great and tells their friends. The developer who doesn't, churns and tells their friends.
• This role reports directly to the VP of Product. Documentation isn't a nice-to-have at Vapi, it is a critical part of our product experience.
• AI can write docs. It can't verify them. It knows the job conceptually, it's never lived it. We use AI here and we trust and verify everything it touches. That last part needs you.

What You’ll Do:

Who You Are:

• You've used an API. You know what a webhook is. You don't need an engineer to explain what a POST request does or what LLM stands for.
• You think bad docs are a product bug.
• You write like a human, not a manual. Direct, occasionally funny, always accurate and 100% clear.
• You have an uncomfortable relationship with outdated information. When you see a doc that's wrong, something inside you dies.
• You make friends with engineers and support teams without having to bribe them.
• You're faster than people expect and more thorough than they asked for.
• You like hanging out regularly with Karl the Fog in our San Francisco office.

Why Vapi:

• Generational impact : Build the human interface for every business
• Ownership culture : 70% of the company are previous founders
• Kind team : The founders, Jordan and Nikhil, are Canadians
• Tier-1 Investors : YC, KP seed, Bessemer Series A

What We Offer:

• Real stake : We offer a competitive salary and excellent equity ownership
• Comprehensive health coverage : medical, dental, and vision plans
• Team love : We love hanging out, and we do quarterly off-sites
• Flexible time off : take what you need
• More : catered meals, transportation, gym, and a $10k annual L&D budget