Company Description

Fini is an AI-powered solution focused on delivering highly accurate customer support by resolving complex issues like refunds, account changes, and billing disputes. Trusted by mid-market and enterprise B2C companies in industries such as fintech, SaaS, and marketplaces, Fini automates up to 80% of support tickets with 98% verified accuracy. Fini integrates seamlessly with existing platforms like Zendesk, Salesforce, and HubSpot, offering fully audited, policy-compliant responses while enhancing customer satisfaction. Supporting over 1,000,000 tickets monthly for clients including the U.S. Chamber of Commerce and multiple Fortune 500 companies, Fini meets rigorous standards like SOC 2, GDPR, and ISO 27001 compliance. Headquartered on cutting-edge innovation, Fini is revolutionizing customer support with intelligent technology.

Role Description

This full-time, remote Senior Technical Writer role involves creating, maintaining, and enhancing detailed technical documentation for Fini's advanced AI products. Responsibilities include developing user manuals, product guides, and technical specifications, ensuring clarity and alignment with audience needs. The role requires collaboration with cross-functional teams, staying updated on product updates, and ensuring all documentation is accurate and user-friendly. The ideal candidate will enhance customer education through exceptional technical communication tailored to both technical and non-technical users.