Optimal Growth Technologies

Optimal Growth Technologies is a technology services and consulting company that provides tailored IT solutions to organizations of all sizes. Their offerings include digital innovation, data and analytics, artificial intelligence, IT professional services, cybersecurity, cloud services, infrastructure services, legal consulting, and business consulting. They focus on helping clients navigate technological growth challenges by creating customized, integrated, and sustainable technology plans. Their services range from infrastructure management, automation, app and web development, AI strategy, cybersecurity management, cloud migration, to legal and business advisory, positioning them as a comprehensive technology partner for digital transformation and growth.

Artificial IntelligenceAutomationBusiness ConsultingCloud ServicesCyber SecurityData AnalyticsDigital InnovationIT Infrastructureoptimalgrowthtechnologies.com

Optimal Growth Technologies

Artificial IntelligenceAutomationBusiness ConsultingCloud ServicesCyber SecurityData AnalyticsDigital InnovationIT Infrastructureoptimalgrowthtechnologies.com

HQJohannesburg, ZA

Team Size14

Open Jobs22

Total Funding-

Latest FundraiseUnknown

Join the Team

Senior Technical Support Specialist

RemoteDurban, KwaZulu-Natal, ZA

Remote • Durban, KwaZulu-Natal, ZA

Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.

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Part-time • Tel Aviv

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Internship • Jerusalem

DevOps Engineer

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Internship • Amsterdam, NL

Product Designer

Full-timeHamburg, DE

Full-time • Hamburg, DE

Location: Remote (USA – EST time zone)

Contract Duration: 12 months (high probability of renewal)

Level: Senior (9+ years experience)

Role Overview We are seeking an experienced Senior Technical Support Specialist to provide advanced technical support across Microsoft-based environments. This role will focus on resolving complex technical issues, supporting end users and systems, and ensuring a high level of service delivery in a fast-paced, remote setting.

The ideal candidate is highly technical, customer-focused, and comfortable working independently while collaborating with distributed teams.

Key Responsibilities

Provide Tier 2 and Tier 3 technical support for Microsoft environments
Diagnose, troubleshoot, and resolve complex hardware, software, and system issues
Support Windows OS, Microsoft 365, Azure, Active Directory, and related technologies
Manage incident resolution, escalation, and root cause analysis
Work closely with infrastructure, security, and application teams to resolve issues
Maintain accurate documentation, knowledge articles, and support procedures
Ensure adherence to SLAs and deliver a high standard of customer service
Identify recurring issues and recommend long-term solutions and improvements

Required Skills & Experience

9+ years experience in a Senior Technical Support / IT Support role
Strong hands-on experience with Microsoft technologies (Windows, M365, Azure, AD)
Experience supporting remote users across multiple time zones
Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Strong troubleshooting and problem-solving skills
Excellent communication skills with the ability to explain technical concepts clearly
Ability to work independently in a fully remote environment

Qualifications

Microsoft certifications (e.g. Microsoft 365, Azure, Windows Server) highly advantageous
Relevant IT qualification or equivalent practical experience