About Cerrion

At Cerrion, we’re building the future of AI-enabled manufacturing. Backed by Y Combinator and top Silicon Valley investors, we deploy video AI Agents that see what’s happening on production floors, spot problems automatically, and intervene in real time to keep production running smoothly, at global scale. Our technology is live in factories across 15+ countries, helping leading manufacturers in glass, beverage, food, CPG, building materials, and wood cut downtime by up to 50%. We’re at an inflection point and scaling fast.

Role summary

We’re hiring a Technical Support Engineer to own and scale Cerrion’s technical support function. Your mission is to act as the connective tissue between Customer Success, Engineering, and our users: triaging and resolving issues, establishing and improving internal processes, and keeping customers productive.

This is a hands-on, high-leverage role. You’ll diagnose and resolve issues directly where possible, escalate cleanly to Engineering when needed, and continuously improve how we support our customers. You’ll also help structure our support systems: tools, templates, workflows, diagnostics, documentation, and more.

Responsibilities

Qualifications Must-have

• Experience building or scaling a technical support function.

• Strong Python familiarity and comfort working with logs, APIs, and containerized environments (e.g., Docker).

Nice-to-have

• Background in high-growth B2B SaaS, especially industrial or AI platforms.

• Familiarity with modern support tooling (e.g., Linear).

• Project or process management experience.

Why join Cerrion

• Impact

  : Your work directly affects how efficiently and happily our customers run, and how much our engineers can focus on improving our core solution instead of just responding to random issues and requests. You’ll shape how we scale our support experience.

If you love solving technical problems, building support systems from scratch, and want to play a key role in scaling a real-world AI platform, we’d love to talk.