Middleware is a fast-growing and well-funded startup with a mission to help organizations gain insights and visibility into their complex systems and applications. Our observability platform is designed to provide real-time monitoring and alerting capabilities alongside advanced analytics and reporting tools. We are passionate about delivering a world-class cost-effective product and providing exceptional customer service. We are looking for talented individuals who share our values and vision to join our team.

About the role:

As a Sales Engineer, you will be the bridge between our customers and our platform, ensuring they have a seamless and successful experience throughout their journey. You will collaborate closely with our sales, product, and engineering teams to provide technical expertise and support that drives customer satisfaction and loyalty.

Requirements

Key responsibilities include:

1. Demos and POCs: S hould be able to handle technical demos with prospects and convenience them for POC.
2. Technical Success and Solutions:  Serve as the primary technical point of contact for strategic accounts, designing future proof solutions and growth strategies.
3. Customer Onboarding:  Guide customers through the onboarding process, assisting with platform setup, integration, and training to ensure a smooth adoption.
4. Proactive Monitoring:  Monitor customer accounts for potential issues and proactively address any technical challenges to optimize their experience.
5.  Diagnose and resolve complex technical issues, working closely with the engineering team to ensure prompt resolution.

Requirements:

• Minimum 3+ years in a hands-on technical role in the Cloud SaaS or observability space as a Support Engineer, Software Engineer, Sales Engineer, or Technical Success Manager
• Minimum 2+ years in a customer-facing role focused on troubleshooting and solution delivery.
• Strong technical background with intimate knowledge of cloud architectures, containers, applications, and observability tools
• Excellent written and verbal communication skills, with experience translating complex technical topics to non-technical audiences

Benefits

• Earn commission along with a fixed salary
• Free lunch
• Free medical insurance (not part of your package; it will be completely extra from the company side)
• Working flexibility

Relevant candidates can directly apply here or email us at sam@middleware.io