• Team Leadership
• Customer-Facing Excellence: Define standards for professional conduct in client interactions, ensuring the team clearly communicates technical concepts and understands customer needs.
• Stakeholder Communication: Ensure accurate and timely communication of progress, risks, and findings to internal and client leadership, translating technical insights into business outcomes.
• Continuous Improvement: Lead retrospectives and lessons-learned sessions to improve delivery processes and performance.
• Technical Team Mentorship (Data Scientists, Engineers, Architects)
• Mentorship & Career Development: Guide technical team members on career growth, technical skills, and client engagement best practices.
• Solution Delivery Guidance: Provide direction on technical methodologies including solution design documentation, code quality, and data modeling standards to ensure rigorous and high-quality delivery.
• Project Management Alignment
• Delivery Alignment: Partner with Project Managers to ensure timelines and resource plans are technically feasible and aligned with project goals.
• Risk & Governance Support: Identify technical dependencies and provide mitigation strategies.
• Scope & Resource Insight: Support PMs in managing scope changes and their impact on effort, resources, and delivery health.
• Delivery Excellence & Customer Success
• Strategic Project Ownership: Lead complex or strategic engagements, serving as the primary point of contact and escalation point across Revenue, Product, Engineering, and external partners.
• Standards Implementation: Enforce technical delivery standards and best practices.
• Escalation Management: Manage internal escalation processes for critical customer issues.
• Customer Feedback & Improvement: Analyze feedback (CSAT, NPS) and implement improvements in tools, processes, and methodologies.
• Financial & Operational Performance
• Financial Management: Manage financial health of India delivery projects to meet margin targets and support regional financial reporting.
• Forecasting & Variance Tracking: Maintain project forecasts and monitor variances (planned vs actual effort/cost).
• Billing & Invoicing: Review and approve client invoices based on project milestones.
• Efficiency & Profitability: Optimize resource utilization, improve processes, and conduct post-project reviews for profitability insights.
• Capacity Planning & Staffing
• Strategic Capacity Planning: Collaborate with global regions and the India MD to plan resourcing, hiring, and practice growth.
• Staffing Execution: Partner with PMO/Staffing to assign India resources to global projects based on skills and project priorities.
• Workload Management: Monitor utilization and adjust assignments accordingly.
• Conflict & Bench Escalation: Escalate resource conflicts or bench risks.
• Opportunity Identification: Identify potential upsell and cross-sell opportunities.
• Talent Acquisition & Development
• Recruitment & Onboarding: Lead hiring and onboarding for internal employees and external consultants.
• Engagement & Retention: Drive engagement through one-on-ones, feedback sessions, and stay interviews.
• Training Strategy: Implement upskilling plans to maintain strong technical and industry expertise.
• Knowledge Sharing: Facilitate collaborative learning and share best practices across teams.
• External Partner Quality: Monitor and evaluate partner resource performance and delivery quality.

Key Delivery Metrics

• Team Growth & Utilization: Scale the India Value Delivery team to XX in 2026 while maintaining minimum 65% utilization (monthly).
• Talent Retention: Maintain voluntary attrition below Z% (quarterly).
• Client Satisfaction: Achieve average CSAT score of C/5 for delivered projects (monthly).
• Project Profitability: Maintain average gross profit margin ≥ F% across India team projects (monthly).

The Impact you bring to Cognite

• Technical Leadership: Minimum of 15+ years of professional experience in a technical discipline relevant to the team (e.g., Data Engineering, Cloud Architecture, or Data Science/MLOps) ideally in a SaaS environment with at least 3 years in a leadership or managerial capacity.
• Customer Engagement Track Record: Proven history of successfully leading technical delivery teams in a consulting or customer-facing environment, demonstrating the ability to navigate complex client organizations and manage stakeholder expectations.
• Team Building & Mentorship: Extensive experience in mentoring, coaching, and developing highly skilled technical professionals, including performance management and career path guidance, specifically within an Indian delivery center context.
• Project Governance: Solid understanding of Agile methodologies, project governance, and risk management as they apply to data and analytics projects, including managing scope, timelines, and budgets.

Communication & Presence: Exceptional verbal and written communication skills necessary to articulate technical strategy to executive-level clients and effectively train team members on professional presence (the "how to show up" factor).

Equal Opportunity Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment.