Implementation & time‑to‑value

• Lead platform implementations end‑to‑end: connector setup, SIEM/EDR/SOAR integrations, playbook wiring, tuning and validation to maximise accuracy and ROI
• Run technical onboarding: architecture reviews, deployment plans, go‑live checklists, admin/user enablement

Ongoing technical success & support

• Be the trusted technical advisor for enterprise SOC teams and MSSPs
• Own technical support and triage: investigate issues, reproduce/debug, drive resolution, and escalate to engineering when needed

(This is a platform role - not a managed MDR/IR service.)

• Identify optimisation opportunities: review investigation outputs, diagnose accuracy issues, and improve operational outcomes

Product feedback & function building

• Translate customer feedback into actionable insights for product and engineering (clear problem statements, repro steps, impact, proposed fixes)
• Build the TAM function: playbooks, runbooks, knowledge base, implementation templates, and internal processes
• Help hire and mentor future TAMs as we scale

Who you are

You Have

• 5+ years in cybersecurity, with hands‑on SOC experience (Tier 2/3) or close work with SOC teams (consulting, delivery, advisory, solutions)
• Real experience building SOAR playbooks / automation workflows
• Strong knowledge of SIEM/EDR/SOAR ecosystems (Splunk, Sentinel, CrowdStrike, SentinelOne, XSOAR…)
• Comfort with APIs / JSON, log investigation, and practical scripting (Python and/or SQL is a strong plus)
• A customer‑facing background (consulting, solutions engineering, TAM, technical advisory)
• Ability to switch between deep technical work and strategic customer conversations
• Fluent English

Bonus Points For

• MSSP experience
• Startup / high‑growth environment
• Experience with AI-driven security tooling and evaluation/quality loops

Why join us

• First TAM hire: define the function, processes, and standards
• Direct feedback loop to product and engineering: your input shapes the roadmap
• Real AI solving a hard operational problem (not chatbot wrappers)
• Serious customer base: enterprises and top‑tier MSSPs
• Growth path: evolve into TAM lead as we scale
• Remote‑friendly, competitive package

Hiring process

• Intro Call
• Hiring Manager Interview
• Case Study
• Culture fit

Fully autonomous automation for defensive cybersecurity teams (SOC). Explainable AI. Agnostic approach. No playbooks needed.