
TalentAlly is a recruitment platform that connects diverse talent with inclusive employers, focusing on enhancing workplace diversity and inclusion. The company offers job postings, recruitment solutions, and organizes job fairs to facilitate employment opportunities for underrepresented groups. With a recent investment of $1.3 million in artificial intelligence, TalentAlly aims to improve job matching efficiency and expand its reach to diverse communities. Their business model includes premium job postings and partnerships with various organizations to enhance recruitment efforts.

TalentAlly is a recruitment platform that connects diverse talent with inclusive employers, focusing on enhancing workplace diversity and inclusion. The company offers job postings, recruitment solutions, and organizes job fairs to facilitate employment opportunities for underrepresented groups. With a recent investment of $1.3 million in artificial intelligence, TalentAlly aims to improve job matching efficiency and expand its reach to diverse communities. Their business model includes premium job postings and partnerships with various organizations to enhance recruitment efforts.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Senior Technical Account Manager (Senior TAM) is responsible to deliver technical success to the Genesys customers by being a multi-tasking, relentless problem solver, who can represent Genesys brand in the most complex situations for any caliber accounts. The Senior TAM must demonstrate professionalism, accountability and experience, manage and grow customer relationships, establish partnership and collaboration inside of the organization, own outcomes and deliver feedback for continuous improvement, while focusing on Genesys platform adoption and seamless utilization. Senior TAM will show initiative to enhance methodology, take on side projects for internal processes, cross functional boundaries to achieve results, work flexible hours, embrace company culture and adopt to ongoing change. The Senior TAM is expected to be passionate for innovation, understand business strategy, bring new team members on-board, and participate in strategic initiatives as assigned by the leadership.
The ideal candidate has excellent communication, conflict management and negotiation skills, has contact center business experience or education, comes with a strong technical background in CX enterprise software, and brings practical application of the SaaS methodologies. The Senior TAM must be exemplary in communicating with technical as well as senior business leaders up to the executive level. The Senior TAM should also be highly versed in understanding business requirements, anticipating barriers and initiating creative solutions.
The Senior TAM will operate as One Genesys and lead cross-functional efforts to advocate for customers' needs and success. By demonstrating strong technical acumen and ownership, as well as driving outcomes, managing relationships and challenging decisions, the Senior TAM will act as a leader whose prime goal is to be a true champion of the excellent Customer Experience.
Responsibilities
Qualifications/Requirements
BA/BS Degree (or equivalent)
Minimum of 5 years of relevant work experience in one or more areas: Customer Success, Contact Center Management, Solutions Consulting.
Strong knowledge of Cloud contact center technologies ranging from IP Telephony, Intelligent Routing, WFM, Reporting, with hands on experience setting up agents and groups, building basic IVR and routing call flows, schedules, reports, etc.
Theoretical and practical knowledge in several of the major computer technology disciplines, aka AI/Machine Learning, Network/OS administration, programming, Database administration etc.
Must possess a strong working knowledge of MS office productivity tools.
Experience with escalation and risk management processes and procedures.
Ability to independently manage/resolve conflicts within a multi-cultural environment by demonstrating genuine empathy, deep respect and cordial appreciation.
Professional oral and written communication skills.
Effective presentation skills to all management levels.
Demonstrate ability to write executive level summaries, document and track meeting minutes, monitor delegated tasks, and reporting to the stakeholders.
Must have well established project management skills and ability to handle several parallel assignments.
Demonstrate cultivation of personal accountability with examples of stepping up to improve situations rather than looking for who to blame.
Once hired, maintain up to date Product Certifications of applicable Genesys Solution portfolio.
Organize, motivate, and lead in collaboration to achieve clearly defined goals and objectives.
Also required are abilities to:
Work well in a Global and Cross functional team
Handle and be trusted with confidential and/or sensitive information
Work in a fast-paced, constantly changing environment
Be flexible and handle multiple projects in an organized, timely manner
Work flexible hours as necessary
Be a proactive, innovative thinker
Challenge status quo and foster a continuous improvement attitude
Compensation This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$90,400.00 - $168,000.00
Benefits
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. PDN-a07037fe-e3e7-4e2d-8bde-3b61023894fe