
As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the…

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the…
What: AI-powered developer platform and code-hosting service
Scale: 100M+ users and 330M+ repositories
Founded: 2008
Ownership: Acquired by Microsoft (2018)
Notable products: GitHub.com, GitHub Enterprise, Copilot
Software development collaboration and developer productivity
2008
Software Development
$100,000,000
First institutional venture round
$250,000,000
Brought disclosed outside funding to $350M
$7.5 billion
Acquired by Microsoft in stock; acquisition closed October 2018
| Company |
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About GitHub GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.
Locations In this role you can work from Remote, United Kingdom
Overview GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Supportability Engineer, you will prioritise and document root causes of high ticket rates, champion solutions that reduce Support effort and deliver a smoother, more satisfying customer experience. The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in reducing ticket rates and enhancing team efficiency.
Responsibilities Job Responsibilities
Training
Customer advocacy
Product Feedback
Qualifications Required Qualifications:
7+ years experience in technical customer support, technical writing, system administration, or related roles
OR Bachelor's Degree in Computer Science or related field AND 5+ years experience in technical customer support, technical writing, system administration, or related roles.
OR equivalent experience.
Preferred Qualifications:
Compensation Range The base salary range for this job is GBP £71,500.00 - GBP £132,900.00 /Yr.
These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.
GitHub values
Manager fundamentals
Leadership principles
Who We Are GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
EEO Statement GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
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