About the Job

Ecorobotix Inc. creates innovative robotic solutions that reduce the negative ecological impact of modern agriculture. We have developed an AI-based ultra-high precision spot spraying technology that drastically reduces the amount of chemicals used in crop fields while keeping costs competitive. The technology is currently deployed on our tractor-towed ARA machine. By joining our talented and dynamic team, you will contribute to a more sustainable, environment-friendly agriculture in an innovative scale-up at the cutting edge of technology. We are a revolutionary organization with a great work environment that supports creativity through self-motivation.

General Objective of the Role

As a member of the Ecorobotix Inc. team, the Support Engineer must be self-motivated with a preferred bachelor’s degree in Robotics, Computer Science, Electrical Engineering or equivalent. The primary goal is he or she will become a strategic escalation point for support to Production and After-Sales teams, providing in-depth technical expertise on the Software and Hardware aspects, especially troubleshooting.

Reporting Lines & Interactions

This role reports directly to the After-Sales Technical Manager. Internally, close collaboration with members of the after-sales team and other teams of Ecorobotix Inc and Swiss HQ is essential for success. External interactions with our production partners and occasionally, with Ecorobotix dealers.

Key Responsibilities

• Support the production partner with in-depth technical solutions to Hardware and Software problems, to ensure production targets are met.
• Support the After-Sales team members with in-depth technical knowledge to help deliver a world-class after-sales support experience to our dealers.
• Ensure diagnosis and technical support over diverse areas of expertise, often remotely: control software, hardware, mechanics and production software tools.
• Synchonise with R&D and other departments to serve as the final escalation point for technical problems in North-America.
• Collaborate internally with other departments of Ecorobotix Inc. to ensure continuous improvement of our products, services, and workflows.

Qualifications

• Bachelor’s degree in Robotics, Computer Science, Mechatronics, Electrical Engineering or equivalent.
• Three or more years of proven hands-on experience in technical product engineering and/or senior technical support.
• Must have a passport for international travel.

Experience/Skills

• Excellent communication skills, both oral and written.
• High degree of independence, reliability, and a spirit of initiative.
• Dedicated person with systematic, goal-oriented working methods.
• Manage multiple projects simultaneously and meet deadlines.
• Bash scripting and git workflow experience is essential.
• Proficient in Linux and Python.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Proficiency in C++ and Java are a plus.