Giga

Giga builds and deploys AI support agents for the largest B2C companies in the world. Enterprises like DoorDash trust Giga with their most complex support and operations problems, dramatically improving their resolution rate while also accelerating their operations roadmap from years to months. Our mission is to reprogram each of the world’s largest companies using AI, reaching every person on Earth.

giga.ai

Giga

giga.ai

HQUS

Team Size81

Open Jobs54

Total Funding-

Latest FundraiseUnknown

TL;DR

What they do: Builds production-ready conversational AI agents for customer support and contact centers (voice and multimodal) for large B2C enterprises

Target customers: Large B2C enterprises (customer cited: DoorDash)

Product highlights: Agent Canvas (builder), Voice Experience, Browser Agent, Smart Insights (analytics)

Employee count (approx): 79

Company Overview

Problem Domain

Customer support and contact-center automation for large B2C enterprises

Industry

Enterprise AI / Customer Support Automation

Funding Track Record

Funding

Founders

What we do

TL;DR

Company Overview

Funding Track Record

Founders

What we do

Giga

giga.ai

Giga

giga.ai

HQUS

Team Size81

Open Jobs54

Total Funding-

Latest FundraiseUnknown

TL;DR

What they do: Builds production-ready conversational AI agents for customer support and contact centers (voice and multimodal) for large B2C enterprises

Target customers: Large B2C enterprises (customer cited: DoorDash)

Product highlights: Agent Canvas (builder), Voice Experience, Browser Agent, Smart Insights (analytics)

Employee count (approx): 79

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Company Overview

Problem Domain

Customer support and contact-center automation for large B2C enterprises

Industry

Enterprise AI / Customer Support Automation

Funding Track Record

Funding

Founders

What we do

Related Companies

Company	HQ	Industry	Total Funding
Siro	🇺🇸US	Data and AnalyticsInformation TechnologySales and MarketingSoftware	$69M
Hebbia	🇺🇸US	Data and AnalyticsDeepTechInformation TechnologySoftware	$160M
Firsthand	🇺🇸US	Data and AnalyticsDeepTechInformation TechnologySales and MarketingSoftware	$26M
Taktile	🇺🇸US	FinanceInformation TechnologySoftware	$79M
Resolve AI	🇺🇸San Francisco, US	Data and AnalyticsDeepTechInformation TechnologySoftware	$35M

Join the Team

Senior / Staff Forward Deployed Engineer

On-SiteSan Francisco, CA, US

On-Site • San Francisco, CA, US

Location: San Francisco (100% In-Office)

Experience: 3+ years

Salary: $180k - $400k+

Offers Equity

Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email.

We're seeking a Forward Deployed Agent Engineer to join our San Francisco team. You'll serve as the technical interface and project leader between Giga and our customers, building and deploying sophisticated AI-driven solutions at scale.

Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.

Data Scientist

ContractBelgrade, RS

Contract • Belgrade, RS

Frontend Developer

InternshipManchester, GB

Internship • Manchester, GB

AI Researcher

InternshipSan Francisco, US

Internship • San Francisco, US

AI Researcher

InternshipHamburg, DE

Internship • Hamburg, DE

Product Designer

Full-timeBerlin, DE

Full-time • Berlin, DE

Technical Writer

Part-timeAustin, US

Part-time • Austin, US

Lead customer engagements from start to end: run discovery calls & demos, align business/technical stakeholders on milestones, oversee the deployment/maintenance of world class agents, and serve as the primary PoC who drives meetings and removes blockers.
Design & ship production-ready AI agents: work with large-scale data, write backend code, build integrations, and deploy to cloud infrastructure.
Own the full agent development life cycle: prototype quickly, set up CI/CD, monitor live usage, iterate to targets, and document best practices to speed up future projects.
Mentorship: Manage and mentor agent engineers to grow into project leaders, while maintaining an exceedingly high bar for excellence. Debug live issues in real-time, unlock business opportunities, and help win, retain, and grow customers.
Close the feedback loop with product & platform: capture unmet needs, prototype new features, and collaborate with core teams to strengthen the platform for all customers.

Know the Stack: Understanding of React, Python, tool calls, APIs, etc.
Interpersonally Acumen: Able to solve problems in a people-centric manner, communicate effectively, and operate with a low ego. Must have experience in customer-facing roles.
Strong Background: Computer science degree or industry-equivalent experience and customer facing experience (e.g. consulting); 4+ years of total managerial experience.
Entrepreneurial: Preference for candidates with experience at successful startups - former founders are especially valued; ability to context switch constantly and rapidly; high bar for quality work.
Gritty: Capable of working long productive hours; very high attention to detail; can own a project end-to-end with limited or no guidance.
Experienced: 4+ years customer facing experience; 4+ years of hands-on engineering experience.