What the job involves

• Mytra's Solutions team is looking for a Senior Solutions Engineer to join our growing team
• This role sits at the heart of how Mytra engages with customers — from initial discovery through contracted deployment
• The Senior Solutions Engineer is a technical leader and trusted advisor, connecting prospective customers to the broader Mytra organization and ensuring that what we build and deliver drives maximum value
• Reporting directly to the Head of Solutions Engineering, this person will help set the standard for how Solutions operates, raise the quality bar on our designs and analyses, and serve as a force multiplier across deals and customer relationships
• We are customer-first. Our goal is to ensure that Mytra systems provide the maximum benefit to our customers — and that our solutions are grounded in real operational data, sound engineering judgment, and a deep understanding of how our technology performs at scale
• Lead identification of the best Mytra application within customer operations based on current capabilities and our product roadmap
• Guide and support customers in providing the data needed for application analysis and simulation input — and push back constructively when inputs are insufficient
• Analyze customer data sets to define the scope, scale, and optimal rollout approach — from initial deployment through full network expansion
• Develop detailed warehouse, distribution, and fulfillment operations process flows, system diagrams, and solution briefs that serve as the technical handoff to Product and Engineering
• Own the development of key business metrics including unit economics, throughput modeling, and customer-specific deployment ROI (IRR, NPV, payback period)
• Recommend changes to performance specs and system targets in partnership with Engineering and Operations based on real customer constraints
• Collaborate with the Software team to evolve our simulation tooling and inventory optimization software; interpret and leverage simulation outputs to drive design decisions and build compelling customer value cases
• Serve as a senior resource to junior Solutions team members — providing technical review, coaching, and modeling strong customer engagement practices
• Maintain an active pulse on the competitive landscape, benchmarking Mytra against alternatives and informing how we position our solution