About us
Mavenoid is the Intelligent Support Platform for products and devices. Our purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support. Our product provides manufacturers and sellers genius-level customer support while reducing costs.
Having raised our Series B, we’re in an exciting phase of growth but are still small enough for each new person to have a big impact on the company as a whole. We were founded in Stockholm, Sweden, but now operate globally as a remote-first company, with team members located across Sweden, the United Kingdom, the United States, and more.
The role
We’re looking for a Senior Solutions Engineer to join our fast-growing SaaS startup. You’ll join a lean, experienced Solutions Engineering team based in Stockholm and New York that support over 100 customers worldwide. As a Solutions Engineer, you’ll take end-to-end ownership of customer integrations–from post-signature implementation to technical projects that drive adoption and long-term value.
This is a unique opportunity to build the foundation for Solution Engineering in the region—partnering with Customer Success, clients, Sales Engineering, Product, and Account Managers to drive business growth.
This role is based either in European CET or US EST time zone.
What You’ll Do
- Server as the primary technical point of contact for enterprise customers onboarding and beyond.
- Translate business requirements into technical solutions, working closely with Customer Success and Account Managers.
- Build, configure, and test integrations between Mavenoid and external systems–such as CRMs, CCaaS platforms, CMSs, and e-commerce systems.
- Lead technical discovery sessions to gather integration requirements.
- Troubleshoot and resolve integration issues, collaborating with both clients and our internal engineering teams.
- Provide clear technical documentation and guidance for internal and external stakeholders.
- Help define and scale our North American Solutions function—setting the bar for future hires.
Requirements
- 5+ years experience with complex implementations for large enterprise customers (AI/SaaS experience is required)
- Experience with CCaaS, UCaaS and/or AI Voice Agents
- Solid understanding of HTTPS-based integrations, including REST and GraphQL APIs, and experience connecting with third-party systems.
- Familiarity with at least one programming language (e.g., TypeScript, JavaScript, Python). TypeScript is our core stack–experience is a plus.
- Experience working with enterprise platforms like Salesforce, Zendesk, Twilio, AWS and Content Management Systems.
Our Core Values
Win as a Team - Teams are not just extensions of leaders, but are instead a composite of individuals, each with their own strengths. We need to work together in order to scale. And, it’s more fun this way!
Teach & Be Taught - As a company, we believe that there is always a way to improve how you work, and therefore it is important to be consistently open to learning. Also, in a fast-growing company, roles & contexts shift, and it is important to be able to adjust. Teaching others is the flip side of that – it's a great way to build deeper understanding of the topics you teach, and also an important tool to scale the organization as you step into new roles and responsibilities.
Cut out the B.S. - Get to the bottom of the issue and surface the information needed to make good decisions.
Pick up the Pace - As a startup, our structural advantage is speed, but only if we act with urgency. Don’t leave for tomorrow what you can do today.
Eyes on the Ball - Don’t get distracted from what is most important, right now. In a startup, there are a million different things that you can do in any situation, and it’s necessary to have a consistent focus over time on the things that have the highest impact.
