Role Overview:
We are seeking a highly experienced Solution Architect to lead the design and implementation of digital transformation projects for major utility providers. The ideal candidate will have a deep technical background in
Oracle Utilities Customer Cloud Service (CCS)
and
Digital Customer Self Service (DCS/DCX)
, with a proven track record of managing large-scale migrations and customer experience enhancements.
Key Responsibilities:
- Architectural Leadership:
Design and implement Oracle DCX integrated with CCS for large-scale utility providers (10M+ customers).
- Digital Strategy:
Lead digital customer journey strategies, including onboarding, billing, payments, service requests, and outage management.
- System Integration:
Integrate Oracle DCX with external systems via Oracle Integration Cloud (OIC) and secure APIs using OAuth2 and IDCS.
- Team Management:
Direct cross-functional teams across DCX, CCS, and OIC workstreams while ensuring compliance with global data protection standards.
- Technical Design:
Develop complex technical designs for CC&B upgrades, including Maintenance Objects (MO), Change Handlers, and Business Services.
- Quality Assurance:
Lead Proof of Concept (POC) developments to validate solutions, reduce technical risk, and oversee the creation of TDDs and UTRs.
Required Technical Skills:
- Core Platforms:
Expert-level knowledge of Oracle Utilities Customer Cloud Service (CCS), CC&B (v2.5 to v2.7+), and MDM.
- Development Tools:
Proficient in OUAF, Java, Groovy Scripting, XAI, and Web Services (REST/SOAP).
- Configuration:
Hands-on experience with BPA Scripts, Plugin Scripts, Service Scripts, UI Maps, Zones, and Business Objects.
- Cloud & DevOps:
Experience with OCI/AWS architecture, CI/CD pipelines, and WebLogic/WebCenter portal installation.
- Methodologies:
Strong background in Agile, Scrum, and SAFe frameworks.
Qualifications:
- Experience:
Minimum 10 years in Oracle Utilities solution design and implementation.
- Certifications:
Oracle Cloud Database Migration and Integration Professional or OCI Foundation Associate preferred.
- Soft Skills:
Proven ability to lead junior developers and present complex technical demonstrations to clients and stakeholders.