Thread

Thread offers an efficient, AI-powered workspace—including chat, inboxing, automations, and AI—to enable MSPs to be real strategic partners as an AI Service Desk. Customers get help when and where…

getthread.com

Thread

getthread.com

HQUS

Team Size86

Open Jobs5

Total Funding-

Latest FundraiseUnknown

TL;DR

What they do: AI-powered service desk platform for Managed Service Providers (MSPs) with AI agents, automated triage, and integrations with PSA/RMM tools

Founded: 2019

Headcount (approx.): 80

Recent funding: $8M follow-on round announced Aug 12, 2025

Company Overview

Problem Domain

IT service management for Managed Service Providers (MSPs); reducing resolution times and manual ticket handling.

Founded

2019

Industry

Software Development

Funding Track Record

Seed- Nov 9, 2022

$2.7M

Seed round co-led by Integr8d Capital with participation from David Bellini, Adam Slutskin and several MSP customers

Follow-on- Aug 12, 2025

$8M

Follow-on round led by Integr8d Capital and David Bellini with participation from Headline, Adam Slutskin, Vince Kent and MSP investors

Investor Signal

“Integr8d Capital and MSP-focused investors (e.g., David Bellini, Adam Slutskin) have repeatedly led or participated in rounds”

Founders

What we do

Join the Team

Senior Software Engineer

RemoteUS

Remote • US

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About Thread

At Thread, we're transforming the IT services industry with AI-first automation. What started as a collaboration layer on top of legacy ticketing systems has evolved into something far more powerful: a platform that helps Managed Service Providers (MSPs) resolve issues before they escalate, automate repetitive work, and deliver exceptional service without relying on traditional tickets at all.

We’re building the future of AI-assisted service delivery—and we’re looking for a Senior Software Engineer to join one of our engineering teams. This is a rare opportunity to help invent tools that don’t exist yet, backed by a product-led team, real customer traction, and a deep understanding of the space.

You’ll work with a team of exceptional engineers pushing the boundaries of real-time applications, large data integrations, and AI powered automations. As a Senior Software Engineer at Thread, you will deliver an exceptional end-to-end experience for our partners and customers. You will play a crucial role in making critical decisions regarding the architecture, design, and performance of our software.

What You’ll Do

What You’ll Bring

Minimum of 5 years of experience building production-grade services and applications
Strong hands-on experience with the Microsoft ecosystem, including:

- **Microsoft Graph API** for integrating with Microsoft 365 services

- **Microsoft Teams App development** (custom tabs, messaging extensions, adaptive cards)

- **Bot Framework SDK** (C#, Node.js, or Python) for intelligent conversational experiences

Deep understanding of OAuth2, Azure AD authentication, and secure API integrations

What Will Set You Apart

Experience with building chat bots with Twilio, Teams, Slack, WhatsApp, etc.
Familiarity with AWS or Azure Cloud Services (SQS, RDS, EKS, MSK, Redis, etc.)
Expertise in modern web frameworks and programming languages; our current stack includes:

- **PHP (Laravel)**

- **TypeScript (NodeJS, React)**

Exposure to **LLMs** (OpenAI, Anthropic, etc.) and experience integrating AI features into applications

Benefits we offer

5/2 work week, 8 hours a day
Competitive compensation & benefits packages (Employee Stock Option Plan for qualifying candidates, Health Insurance)
Frequent team-building activities, such as hackathons
The ability to directly influence product and culture decisions, and carry them through to fruition

Startup jobs. A lot of them.

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Design, develop, and maintain applications and services within the Microsoft ecosystem, including integrations with Microsoft Teams, Microsoft Graph API, and Azure services

Build, extend, and support custom Microsoft Teams apps, including tabs, messaging extensions, and bots built on the Bot Framework SDK

Integrate and orchestrate data across Microsoft 365 services using Graph API, ensuring secure authentication and permission handling via Azure AD

Write clean, maintainable, and well-tested code, following modern engineering best practices and adhering to robust security and compliance standards

Implement automated testing pipelines (unit, integration, and E2E) and contribute to high reliability and code quality standards

Collaborate with product, design, and platform teams to deliver seamless user experiences within Teams and across Microsoft 365 tools

Participate in code and architecture reviews, RFC discussions, and contribute to improving engineering excellence and scalability standards

Lead and mentor peers and junior engineers in designing cloud-native, distributed systems on Azure

Design and implement observability, monitoring, and telemetry for production services to ensure availability and performance

Troubleshoot and resolve complex technical issues across the Microsoft stack, ensuring uptime and reliability of critical integrations

Experience with Azure Cloud

Strong knowledge of both relational and non-relational databases

Experience writing clean, testable, and maintainable code, with comprehensive unit and integration test coverage

Familiarity with CI/CD pipelines and production monitoring tools

Proven experience working in agile, fast-paced environments and delivering complex solutions end-to-end

Excellent communication, problem-solving, and prioritization skills in high-pressure, cross-functional teams

Bachelor’s degree in Computer Science or a related technical field