
Usermind was founded to solve the challenges of siloed enterprise systems, fragmented customer data, and disjointed customer experience. As provider of the only unified Customer Engagement Hub, Usermind directly connects disparate systems and data sources into a customer data platform, coupled with a powerful customer journey orchestration engine, a machine learning environment, and closed-loop analytics. With this infrastructure in place, companies can deliver data-driven, omnichannel customer engagement throughout the full customer lifecycle. Founded in 2013 by technology veterans Michel Feaster and Przemek Pardyak, Usermind was created to drive faster business growth and innovation in the enterprise. Headquartered in Seattle, WA, Usermind is backed by Andreessen Horowitz, Menlo Ventures, and CRV.

Usermind was founded to solve the challenges of siloed enterprise systems, fragmented customer data, and disjointed customer experience. As provider of the only unified Customer Engagement Hub, Usermind directly connects disparate systems and data sources into a customer data platform, coupled with a powerful customer journey orchestration engine, a machine learning environment, and closed-loop analytics. With this infrastructure in place, companies can deliver data-driven, omnichannel customer engagement throughout the full customer lifecycle. Founded in 2013 by technology veterans Michel Feaster and Przemek Pardyak, Usermind was created to drive faster business growth and innovation in the enterprise. Headquartered in Seattle, WA, Usermind is backed by Andreessen Horowitz, Menlo Ventures, and CRV.
Founded: 2013
Headquarters: Seattle, Washington
Product: Customer journey orchestration and unified customer engagement hub
Acquisition: Acquired by Qualtrics (July 20, 2021)
Notable investors: Andreessen Horowitz, Menlo Ventures, CRV
Siloed enterprise systems, fragmented customer data, and disjointed customer experience
2013
Customer experience / Customer journey orchestration / Customer data platform
14500000.00
Reported $14.5M round referenced in 2016 coverage
Series C entry dated Jan 26, 2021 in funding records
“Backed by multiple prominent VCs including Andreessen Horowitz, Menlo Ventures, and CRV”
BACK TO SEARCH RESULTS Previous job Next job Job Description At Qualtrics, we create software the world’s best brands use to deliver exceptional experiences, build high-performing teams, and design products people love. But we are more than a platform — we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention — but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities — ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Senior Software Engineer - Reporting Platform Why We Have This Role Qualtrics is seeking Software Engineers to join our Seattle office to reinvent the next generation Dashboard experience using state of the art technology stack and best engineering practices. Person in this role will provide guidance on design and roadmap/vision of the Dashboard organization within the Reporting Platform. The person on the role will not only work on the front end features that power navigation/layouting of the Dashboard but also work on backend services that power the configurations of the dashboard including the storage systems. As we reinvest the next generation Dashboard, this role will have an outsized impact on the performance and experience of Dashboard usage. How You’ll Find Success * Ability to create trust in customers and teams through thorough communication * Strong level of curiosity * Takes initiative and shows scrappiness in getting things done * Proven ability to work well in teams - partnering with managers, cross-functional teams, and teammates * Takes analytical mindset to approach problems and find solutions * Shows desire to learn new skills and grow in the role How You’ll Grow * Develop the ability to build scalable, fast, and robust customer solutions * Develop familiarity with containerization and full-stack development * Understand the critical use cases of digital experiences, learn what it means to support enterprise level clients * Learn to implement new functionality from provided requirements and specifications * Benefit from working with other engineers, product managers, UX, and more * Learn Agile methodologies by attending daily stand-up meetings, prioritizing tasks, and working with a sense of urgency to meet a scheduled plan to deliver value to our customers Things You’ll Do * Develop scalable, fast, robust, and simple web-based solutions to solve complex business problems * Implement new features and optimize existing ones to drive maximum performance * Work closely with, and incorporate feedback from other engineers, tech-ops, and product managers * attend daily stand-up meetings, collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to your customers What We’re Looking For On Your Resume * Work with design and product teams to understand needs, propose features, create early prototypes, and transform them into exciting end user features. * Develop scalable, fast, robust, and rich web-based solutions to solve complex business problems, using the latest frontend and backend technologies * Strong algorithms, data structures and coding background * Experience with continuous delivery, git, test automation and build/deploy systems * Experience building large-scale web applications or distributed services * Experience with MVC and single page application technologies, including AngularJS, Angular2, Polymer, Vue, Ember, React or ReactNative * Experience building high performance RESTful services * Bachelor’s degree in Computer Science or related field * 6-10 years working in a full stack web engineering position What You Should Know About This Team * Reporting Platform is responsible for helping customers understand the data they collect with Qualtrics - which is the core reason why customers use Qualtrics. * We deliver several customer facing products, SDKs and APIs that provide out of box visualization and reporting capabilities that can be extended to develop use case specific reporting experiences. * The team ownership includes: Dashboards, Printed Reports, Results Reports, Reporting SDK, Image/Data exports and more. * Vast majority of users experience Qualtrics through reports or dashboards making the Reporting Platform a critical part of our products. Our Team’s Favorite Perks And Benefits * Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours. * We take pride in our office design aiming at cultivating creativity from our rooftop views to an open and collaborative work space. * On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office. The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act , Equal Opportunity Employment , Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria. Washington State Annual Pay Transparency Range $135,000—$246,000 USD APPLY NOW Get notified for similar jobs You'll receive updates once a week Enter Email address (Required) Email should not be empty Please enter valid email Success! Successfully subscribed for similar jobs Failure! You have already subscribed for this job Failure! Failed to subscribed for similar jobs Success! Successfully subscribed for similar jobs Failure! Get tailored job recommendations based on your interests. profile icon ${profileData.firstName ? profileData.firstName.substring(0,1) : ''} ${profileData.firstName.substring(0,1 )}Hi ${profileData.firstName ? profileData.firstName : 'User'}, you've go t a${widgetBundlefit.name| pht : jobJobMatchsDataeachJob['jobSeqNo'****fit.named ata}Match score for this job is unavailable at this mo ment${socialProvider} Connected Lo g out${socialProvider} Connected L og outEdit p rofileFind out how well you match th is jobChoose your path!Either use your resume or tell us a little about yo ur se lfororSign me up for company u pdatesfailur e iconOops invalid for mat...O ops...Please upload one of the following file formats: pdf, doc x, txtSomething went wrong.Please try to upload your resume again${widgetBundle**'resumeUploadedMessage'| pht:{"resumeName": profileData.resum eName}}Sorry ! Something went wrong, please try again in a few minutesBut we noticed below information is missing f rom it.Please Complete The Fol lowing:We noticed below information is missing f rom it.Please Complete The Fol lowing:Emai l EmailEmail should not empty Enter a vaild email adressPhon e PhonePlease enter correct phone number${widgetBundle'resumeUploadedMessage'**| pht:{"resumeName": profileData.resu meName}}Sign in and keep your data for futur e visitsWe never post anything without your pe rmissionsucc ess ic onGreat!Your file is successfully uploadedEnjoy your personali zed jobsre set iconBy resetting persona lizationyou will lose your personalized job recommendations