Senior Software Engineer (AI Full Stack) at Alhena About The Company Alhena is a pre-IPO startup specializing in generative artificial intelligence technology for the customer success sector. The company offers a platform that creates and optimizes AI agents to deliver customer support across multiple channels including chat, email, voice, and social media. Alhena`s core mission is to radically transform the customer success industry by democratizing generative AI. The platform features a zero-hallucination guarantee and provides actionable insights to refine customer service operations. According to user reviews, organizations implementing Alhena have reported substantial improvements in efficiency, including a 50% reduction in customer support load, with the system automatically learning from new document changes without requiring manual maintenance. The solution is designed to complement rather than replace human agents, enabling customer service teams to focus on complex issues while improving overall agent engagement and productivity.

About The Role Alhena is on the hunt for a creative and driven professional to join our dynamic team. As a Senior Software Engineer at Alhena, you'll be at the cutting edge of technology, shaping the future of generative AI in customer service. In this pivotal role, you'll have the opportunity to develop innovative back-end and front-end solutions that will revolutionize the industry.

Responsibilities

• Collaborate closely with our visionary founders to define and implement groundbreaking features.
• Build cutting-edge products leveraging state-of-the-art frameworks like React, Django, and LLMs.
• Innovate solutions by anticipating potential challenges, modeling scenarios, and developing robust fixes.
• Drive the end-to-end implementation of LLM integrations within our products.

Qualifications

• Bachelors degree in Computer Science or a related field (Masters preferred).
• 3+ years of hands-on experience in software development.
• Proficiency with React, Django (or equivalent), and modern front-end technologies.
• Strong experience in developing scalable web applications and backend APIs.
• Expertise in test-driven development and familiarity with testing frameworks.
• Excellent communication skills and a collaborative mindset.

Skills Required

• Java
• Python
• Software Architecture
• System Design
• Data Structures and Algorithms
• Cloud Computing (AWS, GCP, Azure)

Benefits

• Competitive salary with significant equity options—be a part-owner of Alhena`s success.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Flexible PTO.

Company Culture Opportunity to work with cutting-edge AI technologies and make a real impact.

Location: Pleasanton (Bay Area)