Who you are - 5+ years in a customer-facing role focused on security, ideally within a B2B SaaS environment - Strong grasp of industry-recognized security and privacy frameworks, including SOC 2, ISO 27001, NIST, and GDPR - Understanding of responsible AI concepts and evolving governance standards such as ISO/IEC 42001 and NIST AI RMF - Experience in completing customer security reviews, audits, or assessments - Proficient with trust center and security questionnaire tools, like SafeBase and Responsive - Ability to clearly articulate complex technical topics to both technical and non-technical audiences - Effective at collaborating across departments to drive alignment and outcomes - Highly organized self-starter with the ability to prioritize and manage multiple workstreams - Preferred: Experience creating customer-facing security collateral or security enablement content for sales teams - Communicates clearly and effectively in both written and verbal formats; collaborates well with Legal, Sales, and subject matter experts - Demonstrates strong attention to detail and accuracy when completing customer deliverables - Effectively communicates security posture and controls internally and externally - Efficiently prioritizes tasks and meets deadlines in a fast-paced, customer-facing environment - Promotes security best practices across the organization - Proactively drives initiatives forward, following up, gathering input, and ensuring timely execution - Escalates risks or blockers appropriately and demonstrates sound judgment in prioritization ### What the job involves - Organizational Reporting: Manager, Field Security - At 6sense, customer trust is key - As part of the Security department, the Field Security team represents the public face of 6sense’s information security program - This role is responsible for customer security team relationships to include: leading customer security assessments, managing the customer audit program, and maintaining core tooling that supports the company’s customer assurance strategy - It is a highly cross-functional position, well-suited for professionals who operate effectively at the intersection of security, customer success, and business operations - The role implements responsible adoption of AI and automation to enhance the efficiency and impact of field security programs - Manage all customer communications, including security inquiries, incident notifications, and beyond - Drive all customer security assessments, ensuring timely, accurate, and professional responses - Support the sales cycle through customer engagement to address security questions or concerns as needed - Proactively communicate emerging customer security concerns and influence product security roadmap - Collaborate cross functionally with other departments (e.g. Legal, Engineering, Product) to ensure alignment on customer assurance efforts and content accuracy - Build and manage a scalable customer audit program, including evidence collection, audit coordination, and reporting - Own and maintain the SafeBase Trust Center, Trust Site, and other customer-facing assets - Drive creation of new customer-facing assurance materials, including FAQs, whitepapers, and product security summaries - Champion security across the organization; lead Field Security presentations and help build a cross-functional security champions group - Support and improve internal Field Security enablement content for Sales (e.g., handbooks, trainings, process documentation) - Identify and implement automation tools to scale Field Security workflows - Manage and improve the Responsive platform, leveraging AI to streamline security responses and processes - Execute quarterly Key Results in alignment with team OKRs - Provide insightful input for quarterly metrics and influence reporting on Field Security’s impact on sales - Support the creation of the Annual Field Security Study, highlighting team achievements and customer trends - Actively prepare for and participate in weekly 1:1s and monthly skip-level meetings, using these sessions to surface blockers, share insights, and track progress toward OKRs - Own the customer audit program, ensuring audits are scoped, evidence is collected, and requests are completed with precision and professionalism - Ensure timely and complete execution of all customer security assessment requests; independently route complex questions to the appropriate SMEs when needed - Maintain and improve security collateral, metrics, and documentation, contributing to more scalable and efficient Field Security operations - Execute defined milestones for major Field Security initiatives, ensuring deliverables are met on time and aligned with department and organizational strategic priorities - Consistently demonstrate ownership and follow-through across all assigned responsibilities - Proactively identify opportunities for process improvement, automation, or tooling enhancements that increase team velocity or customer trust - Deliver work that reflects a high standard of accuracy, customer empathy, and strategic thinking, with minimal need for rework or oversight ### Benefits - Parental Leave, Wellness Days Off, Quarterly Wellness Speakers, Wellness Challenges - Udemy Online Learning Courses, WFH Stipend, Revenue Certifications - Giving Fridays Rotating Charity Support, GoodSense Social Impact Programs - Flexible Time Off, WeWork Access