SuperDial provides AI-powered outbound phone call automation for the healthcare industry. Their service handles tasks such as insurance verification, claims follow-up, and provider data calls, aiming…
SuperDial provides AI-powered outbound phone call automation for the healthcare industry. Their service handles tasks such as insurance verification, claims follow-up, and provider data calls, aiming…
“Backed by technology investors including SignalFire, BoxGroup, FJ Labs, Slow Ventures, Scrub Capital, Pareto Holdings, Edward Lando”
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Senior Product Manager
On-SiteBurlingame, CA, US
On-Site • Burlingame, CA, US
We are hiring a Senior Product Manager to own Tracer and drive the systems, processes, and execution behind how we build, evaluate, and improve SuperDial’s AI workflows. This role is responsible for the operational backbone of iteration: prompt changes, quality reviews, evaluation loops, customer-specific logic, and reliability improvements.
This is a builder PM role. You will work deeply with engineering and customer-facing teams and should be comfortable writing code when needed to unblock execution (scripts, prototypes, tooling, integrations, and workflow automation).
About the Role:
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Standardize debugging workflows for failures and production incidents
Establish quality benchmarks that align with customer expectations and core product performance
Partner with engineering to ship tooling improvements quickly
Write scripts, prototypes, or small internal tools to accelerate iteration
Work closely with engineers on tracing infrastructure, analytics, dashboards, and experimentation systems
Partner with Product, Engineering, Ops, CS, and Sales to ensure the product drives real business outcomes
Translate feedback from customer-facing teams into tooling enhancements
Own internal stakeholder alignment and adoption for Tracer workflows
About You:
5+ years of Product Management experience (or equivalent) in B2B SaaS, AI products, developer tools, workflow automation, or platform teams
Strong technical fluency and ability to partner deeply with engineering
Ability to
write code
(Python/Typescript/SQL or similar) to prototype, debug, or build internal tools
Experience operating with high ownership in fast-moving, ambiguous environments
Strong analytical skills and comfort defining metrics and evaluation systems
Excellent communication and ability to drive cross-functional alignment
Preferred
Experience with LLM workflows, agent systems, prompt versioning, evaluation, or reliability tooling
Experience building observability or debugging tooling (e.g., tracing, logging, dashboards, experiment tracking)
Experience in healthcare or enterprise systems where reliability and trust are critical
Strong customer empathy and ability to translate real-world workflows into platform improvements
Who we are:
SuperDial is transforming AI in healthcare by building scalable, AI-powered solutions that optimize revenue cycle management. Join us and help shape the future of AI in healthcare!
The base salary for this role ranges from $180,000-$230,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.
