About the role: We are seeking a senior, highly driven People Operations Specialist to fully own our HR & Operations function across Vietnam and the US. This role is critical to ensuring seamless, compliant, and efficient people operations while supporting a fast-growing, US-based AI startup environment.

The ideal candidate thrives in startup pace, takes full responsibility end to end, and is comfortable balancing strategic thinking with hands-on execution.

What you'll own:

• The full employee lifecycle across Vietnam and the US — onboarding, offboarding, contracts, documentation, and everything in between
• Payroll coordination via Gusto for the US and contractor management across both markets
• Benefits administration and compliance, with an eye on US requirements
• HR systems accuracy — Gusto, Fidelity, ... with clean and correct data
• Serve as the primary contact and escalation point for HR-related questions from employees and managers in both Vietnam and the US
• Handle sensitive employee matters with discretion, fairness, and empathy
• Coordinating with recruitment partners to support hiring

What We're Looking For

• 6+ years in People Ops, HR Operations, or HR Generalist roles — ideally in a tech startup or high-growth environment
• Real experience owning HR end-to-end
• Comfortable operating across Vietnam and the US simultaneously
• Strong English communication, because you'll be working with a US-based leadership team daily
• High attention to detail and a bias toward documenting, simplifying, and improving — not just executing what's in front of you
• Discretion with sensitive information and steady judgment when things get ambiguous

Before you apply We move fast and we expect a lot. This role probably isn't right for you if:

• You find ambiguity stressful rather than something to resolve
• You prefer to stay in your lane rather than flag problems outside your immediate scope
• You're looking for a People Ops role inside a mature structure with a full HR team around you

But if you're the kind of person who sees a broken process and can't help but fix it — who treats "we've never done that before" as an invitation rather than a blocker — this is the role you've been looking for.

What We Offer We pay competitively because we hire selectively.

• Competitive salary benchmarked to market
• Daily lunch allowance — USD 10 per working day
• Real ownership and visibility: you're not a support function, you're a core part of how the company runs
• Close collaboration with a high-caliber international team that respects your expertise and moves at your pace
• Front-row seat at a fast-growing AI startup that's building something genuinely hard