
The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and…

The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and…
What they do: Enterprise conversational AI agents (voice, chat, SMS) and an omnichannel CX platform
Founded: 2017
Founders / leadership: Nikola Mrkšić (Co-founder & CEO), Tsung-Hsien (Shawn) Wen (Co-founder & CTO), Pei-Hao (Eddy) Su (Co-founder / SVP Eng)
Reported total funding: ≥ $68M (multiple rounds including Series A/B/C; later rounds reported raising total above $200M)
Employees (approx.): 359
Customer service automation and conversational AI for contact centers
2017
Software Development
$12,000,000
$14,000,000
Brought reported total to $28M at that time
$40,000,000
Participants included Twilio Ventures, Khosla Ventures, Point72 Ventures and Amadeus Capital
$50,000,000
Backed by new investors Hedosophia, NVentures and Zendesk with follow-on from previous investors
$86,000,000
Reported co-leads Georgian, Hedosophia and Khosla Ventures; round took total funding over $200M
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PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
PolyAI is seeking a Partner Solutions Engineer to serve as the technical backbone of our Alliances organization. This role sits at the intersection of partner enablement, customer value delivery, and integration architecture. You will support Systems Integrators in deploying PolyAI into enterprise environments, help ISV partners integrate PolyAI into their products, guide SI partners in building proprietary IP around our technology, and ensure that customers realize the full value of PolyAI through partner-led engagements.
This role also carries a forward-looking mandate: you will lead the adoption of AI tooling and automation across the Alliances and broader GTM organization, identifying opportunities to use platforms like Claude and other AI tools to make internal workflows more efficient and to embed AI-driven practices into partner deployment processes.
You will report to the VP of Alliances .
What You’ll Do SI Deployment Support & Technical Oversight
ISV Integration & Technical Partnerships
IP Development for SI Partners
Customer Value Realization Through Partners
AI Tooling & Workflow Automation
The Ideal Candidate
What Will Make You Stand Out
We provide a competitive salary range for this role - which is xxx – xxxx - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.
In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.
Benefits 💰 Participation in the company’s employee share options plan
🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 Flexible PTO policy + 11 designated company holidays
📚 Annual learning and development allowance
🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
🧡 Enhanced parental leave
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our Core Values Are Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
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