
Mindy Support is a Global Provider of Data Annotation, Customer Support and Generative AI ( LLM) services. Trusted by Fortune 500 and GAFAM companies. Why Choose Us? • 11+ years of expertise in…

Mindy Support is a Global Provider of Data Annotation, Customer Support and Generative AI ( LLM) services. Trusted by Fortune 500 and GAFAM companies. Why Choose Us? • 11+ years of expertise in…
Founded: 2013
Core services: Data annotation, LLM training, multilingual customer support
Scale: Global presence with offices across multiple countries and hundreds–thousands of employees/contributors
Compliance & security: Claims ISO 27001, ISO 9001, SOC2 Type 1, HIPAA, CCPA & GDPR compliance
Data labeling and human-in-the-loop services for AI model training and multilingual customer support outsourcing.
2013
Outsourcing and offshoring; Data annotation/AI services
Join our fast-growing company as an
Senior NOC engineer (Network engineer) with C1 level of English language .
It is a remote full-time position.
Schedule: Mon-Fri; 9am-6pm, CET
Starting date: 06.04.2026
At Mindy Support you have great opportunity to get:
Your next opportunity is in here somewhere. Sign up to explore 52,000+ startups and their open roles. No spam. No gamification. Just jobs.
52,000+
Startups
66,000+
Open Roles
1,500+
New This Week
| Company |
|---|
Key Responsibilities:
● Technical Operations: Monitor and manage SD-WAN
connections (Cato, Cisco Meraki) and DIA circuits, ensuring
optimal performance and availability. Act as the escalation point
for complex NOC issues, providing advanced troubleshooting and
resolution. Collaborate with ISPs, vendors, and internal teams to
resolve outages and performance issues in a timely manner.
Support proactive network health monitoring, capacity planning,
and performance tuning. Manage configuration, deployment, and
maintenance of SD-WAN devices and edge routers.
● Leadership & Coordination: Serve as the right hand to the NOC
Team Lead, assisting in team oversight and daily operational
activities. Provide mentorship and training to junior NOC
engineers, improving overall team capabilities. Help coordinate
shift handovers, incident escalations, and service restoration
activities. Contribute to onboarding documentation, runbooks, and
troubleshooting guides.
● Incident Management & Reporting: Lead major incident calls
and coordinate technical response efforts. Ensure detailed
incident documentation, root cause analysis, and follow-up actions
are completed. Generate and analyze network performance and
incident trend reports for management and stakeholders.
● SLA Compliance: Monitor service delivery against SLAs; Drive
incident response efficiency and timely escalation; Investigate SLA
breaches and lead corrective actions
● Network Monitoring: Continuously monitor network performance,
health, and security using various monitoring tools to ensure
uptime and reliability.
● Technical Involvement: Assist with technical tickets, incl.
analysis of speed issues, latency, and site/circuit downtime; Utilize
tools like the CATO management portal to analyze graphs and
metrics; Understand and troubleshoot performance-related
anomalies using technical insight; Serve as a go-to resource for
Qualifications:
● Education & Certifications (optional): Bachelor's degree in IT,
Computer Science, or related field (preferred). Certifications like
CCNA, CCNP, MTCNA, CompTIA Network+, or equivalent are a
plus.
● Real experience with SD-WAN technology, Cato sockets, Cisco Meraki,
etc.
● Technical Knowledge: Advanced understanding of networking
protocols (TCP/IP, DNS, DHCP, BGP, etc.), firewalls, VPNs, and
monitoring tools (e.g., Zabbix, Grafana, etc.).
● Experience: 3-5+ years of experience in a NOC or network
engineering role, with recent experience in a Senior/Lead capacity.
● Troubleshooting Skills: Ability to diagnose and resolve network
and connectivity issues efficiently.
● Monitoring & Incident Management: Experience using NMS
tools, handling alerts, and escalating critical incidents.
● Operating Systems: Familiarity with Windows, Cisco IOS, and
cloud environments.
● Security Awareness: Knowledge of cybersecurity best practices,
intrusion detection, and network hardening.
● Excellent leadership, communication, and analytical skills
● Fluent in English
Mindy Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.
We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.
We will be glad to welcome you to our team. Grow your career with Mindy Support!