Reducing endless chatting and low conversion on dating apps by creating an outcomes-oriented flow that encourages real-world meetings.
Industry
Dating / Social
Funding Track Record
Investor Signal
“Spark is reported in coverage as an app from parent company 9count; 9count was reported to have raised $21.5M led by Redpoint and GGV Capital”
Founders
What we do
Join the Team
Senior Manager of Agency Implementation
RemoteRemote (US), US
Remote • Remote (US), US
Who you are
We're looking for someone who’s customer-obsessed, thrives in fast-paced environments, and is excited to lead through change, coach for performance, and continuously improve how we scale
If you're a natural problem-solver who loves building processes, empowering teams, and creating impact—this is the role for you
Extensive experience managing high-performing customer onboarding teams
Deep empathy for client needs and a passion for delivering outstanding service
Comfort with CRM and ticketing systems (Plus for experience using Intercom, Airtable, and Dialpad
Proven track record of identifying inefficiencies and driving scalable solutions
Analytical and innovative mindset; comfort with dashboards and reporting
Passion for improving customer experience
Ability to influence and lead others through empathy
Holds self and others to high standards and drives ownership across the team
Excellent written and verbal communication skills
Nice to have: experience working on Medicare Contracting
What the job involves
Benefits
Paid holidays - Everyone needs a healthy, happy, and productive life. This means you'll need time to rest & recover without restrictive holiday limits
Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.
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Join us as the Agency Contracting Senior Manager, where you'll play a critical role in shaping the first impression for our agency clients
In this role, you'll lead a team of Agency Contract Specialists responsible for onboarding new customers to Spark
You’ll drive operational excellence, resolve escalations, and ensure every client receives white-glove service
You'll partner cross-functionally with Product, Account Management, and Business Systems to enhance both customer satisfaction and internal efficiency
Hire, train, and manage a high-performing team of Agency Contract Specialists
Assign onboarding tasks, balance team workloads, and maintain accountability through performance reporting and QA
Troubleshoot complex onboarding issues and coach team on strategy and resolution
Motivate and support the team during high-volume periods, ensuring strong morale and service consistency
Own onboarding speed and SLA performance, ensuring a seamless experience for new customers
Resolve escalations and uphold a high standard of service across all interactions
Deeply understand client goals and continuously improve the onboarding process, with a focus on contracting
Collect and act on feedback to drive process improvement and customer satisfaction
Partner closely with Account Management, Contracting Ops, and Customer Experience to deliver smooth, end-to-end onboarding
Collaborate with Product to enhance the Spark platform for clients
Work with Business Systems on internal workflow and tool optimization
Identify and implement efficiency improvements across onboarding operations
Lead training initiatives, update workflows, and manage staff rotations for batch processing
Automate internal processes and maintain third-party tools to reduce volume and boost team efficiency
Provide organizational feedback on agency trends, behaviors, and needs
Flexible, remote working - We want you to work when and where you're most productive, whether you’re an early bird or a night owl
Medical, dental and vision benefits - Enjoy the best medical, dental and optical coverage money can buy. We've got you and your family covered for all eventualities
Meaningful equity - You’ll be contributing to the team's success, so you deserve to share in it. Everyone in our team gets a meaningful equity allocation
Top of the line equipment - We’ll set you up with the right tools to do your best work—starting with a MacBook Pro, 4K monitors, & the right software to get the job done
Parental Leave - Up to 12 weeks for birthing parents and up to 8 weeks for non birth parents
2 week Sabbatical after 5 years of employment
Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
Monthly Remote Work Stipend (help cover costs of home-office needs)
401K
A team that cares - You’ll be joining a team of smart, capable, helpful people that want you to win, our clients to be wowed, and our business to grow
Senior Manager of Agency Implementation | Spark · Teeming.ai
